02-04-2016 09:09 PM
28 12
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  1. BGrewer's Avatar
    Since I updated my system (via automatic updates) I've seen a dramatic drop in battery life, as before the update I was averaging 8hrs of battery life, after updating my system my battery life went from 90% down to 19% in less than 3hrs!
    01-22-2016 12:30 PM
  2. gernerttl's Avatar
    You sure it was the Intel driver? There was a firmware update too...at least for me. The firmware is installed, I'm waiting on the Intel driver update to download and install.
    01-22-2016 07:03 PM
  3. BGrewer's Avatar
    Actually I think its due to Edge, as for some reason its been using a lot of battery life
    screenshot-66-.jpg
    01-22-2016 07:24 PM
  4. billyboyblue's Avatar
    No, but after todays firmware, and driver updates, my surface pro 3 is officially going back and being exchanged for surface pro 4. I can't believe they can even sell this as a tablet, let alone a laptop. ANY of the issues we have should be gone. And until they are, they should be offering monster monster discounts in order to compensate for the flaws. None the less, while I'm not experiencing any more battery drain than usual, I do have the SAME bugs, and the SAME problems ( and new ones ), so meh.
    BGrewer likes this.
    01-22-2016 07:52 PM
  5. dfaris's Avatar
    My surface pro 3 is messed up after this update. It wont go to sleep and I hear some hissing noise all the time. I also can't do a restart. If I tell it to restart it just shuts down and never restarts until I hold the power +vol up. After I do shut it down it wakes up out of nowhere and just stays on.
    01-22-2016 09:04 PM
  6. gernerttl's Avatar
    Update: I rolled my Intel graphics driver back. My SP3 blue screened on my 3 times already.
    01-22-2016 09:37 PM
  7. BGrewer's Avatar
    It really annoys me that Microsoft don't thoroughly test their updates, and then you have to wait ages to find a patch! I remember waiting well over 2 weeks to get a patch for PowerPoint on my Surface RT!
    01-22-2016 10:29 PM
  8. YKinase's Avatar
    The Jan firmware update has completely borked my surface pro 3 i5. It won't start up without me either force restart or holding the power button for 15 seconds and then again for 5. Windows hello with type cover 4 fails saying wrong username or password and locks me out. I got a message saying I needed to plug in my computer for a couple of hours one time after entering my PIN. Works fine with full password.

    Holy hell, I need this for my business trip in 24h! What a disaster.
    01-23-2016 12:33 PM
  9. gernerttl's Avatar
    The Jan firmware update has completely borked my surface pro 3 i5. It won't start up without me either force restart or holding the power button for 15 seconds and then again for 5. Windows hello with type cover 4 fails saying wrong username or password and locks me out. I got a message saying I needed to plug in my computer for a couple of hours one time after entering my PIN. Works fine with full password.

    Holy hell, I need this for my business trip in 24h! What a disaster.
    Yeah. I'm having the same issues. To fix the PIN problem all you need to do is to remove it, then re-add it. Don't try to do a PIN change, it won't work.

    Also, mine has rebooted by itself. I looked through my system logs and found this error that occurred right before it rebooted.

    Log Name: System
    Source: Microsoft-Windows-Kernel-PnP
    Date: 01/23/2016 9:46:47 AM
    Event ID: 219
    Task Category: (212)
    Level: Warning
    Keywords:
    User: SYSTEM
    Computer: XXXXXXXXX
    Description:
    The driver \Driver\WUDFRd failed to load for the device BTHLEDevice\{00001812-0000-1000-8000-00805f9b34fb}_Dev_VID&02045e_PID&090e_REV&002f_fc1b190a6b5e\8&1a574d30&1&001b.
    01-23-2016 01:00 PM
  10. Bossy573's Avatar
    Just as a frame of reference, I updated to the most recent firmware update on a SP3, 256GB, 8GB model running Win 8.1, and have not seen any of the issues mentioned above.
    The issue I have been having in the above mentioned config are 1. Battery Life. I get 4 hours surfing the web with a bluetooth mouse connected, screen at about 50%. Not acceptable. Will see if the latest firmware issue improves this. 2. Using Surface dock, my USB mouse and keyboard will occasionally disconnect. Have not pinpointed a particular set of circumstances that causes it, except it seems like when I stop moving the mouse over Outlook, it seems to go to something like "sleep" or pause mode. Happens very infrequently, but is annoying. The fix is to start up my bluetooth arc mouse. That seems to "wake up" the USB mouse. Rarely I have to reboot the SP3 to get it working. If I restart the system, it does not fix the issue. If I turn it off, and turn it on manually, it does. Bizarre to say the least.
    Also as a frame of reference, all display issues, both on the Surface Pro 3 and through the Surface dock immediately disappeared once I rolled back to Windows 8.1 from Windows 10 through a clean install. Furthermore, none of the issues I encountered exist on my home desktop running Windows 10.
    01-23-2016 01:48 PM
  11. gernerttl's Avatar
    ...
    Update: It blue screened on me again. I checked my event logs and found out it is the BT causing it. I checked my BT in devices and found out there were multiple (about 6) installations of Bluetooth LE Generic Attribute Service. I deleted them all and deleted Marvell AVASTAR Bluetooth Radio Adapter. Restarted to let my SP3 reinstall it. I had to also reinstall the BT drivers for my Surface Pen and Arc BT Mouse. We'll see how it goes.
    01-23-2016 02:32 PM
  12. Bossy573's Avatar
    Quick update for anyone interested in a SP3 running Win 8.1. Used it for about 2 hours last night. Battery drain seemed better, but not a dramatic improvement - but I did not have time to take it all the way down. No problems with anything else. Machine is snappy, no issues connecting with Wifi or BT.
    Monday I will test it at work with the Surface dock, and see if the USB signal drop issues have disappeared.
    01-24-2016 09:26 AM
  13. Guzzler3's Avatar
    Oh lord, those updates really horked my SP3 with W10. Blue screens, huge battery drain, apps/programs went stupid. I gave up and reset the system back to W8.1, ran the updates (avoiding the GWX and W10 update nagware), and reinstalled my apps/programs.

    I guess I just got tired of being a beta tester for Microsoft (I wasn't even enrolled in the Tech preview). I've done enough beta testing for MS through the years (with my previous jobs I tested NT3.1, NT4.0, Server 2000, W95, W98, W7). I want my personal machine to "just work".

    After I was done, I have to say "WOW!!! I forgot how stable W8.1 was." Battery life is so, so much better than W10. Everything feels more snappy. Touch WORKS! No more poking at the same spot multiple times to invoke something because my finger was .5mm off the selection point. I forgot how nice it was to quickly to switch apps with a left side swipe. The same with the right side charms, for getting to the app settings. NO MORE HAMBURGER MENU! Holy crap! I had gotten used to using it in W10, but now that it's gone... I realize how much of a pain it was.

    Also no more Edge browser! After going back to Modern IE, Edge is an unholy piece of code. I don't care what the benchmark programs say about Edge being a faster browser, they lied! Now I know why MS took out Modern IE after a couple of builds, if they left it in people could compare the two easily and realize how bad Edge is in speed and displaying sites and simple user interface. Plus I have proper Ad blocking back in.

    I'm sitting here racking my brain trying to figure out something I miss in W10 that isn't in W8.1... The only thing I guess I miss in the task switcher is programs are stuck under the "Desktop" app. It MS had just figured out a way to throw each of the running desktop programs in, that would have been nice.

    I truly understand what MS is trying to do with the universal app and with W10 in general. But they are still in "Panic Mode" with the general W8.1 non-acceptance and they are trying to write code as fast as they can so can get back in the game. But they are just going to fast, and they let the "tail wag the dog" by listening to much to the user base in designing W10. It's going to be a while before W10 eventually gets stable, and they weed out all the bad user interface designs.

    Till then, personally I'm going to sit back and wait. Let the rest of the world be beta testers and just watch from the sidelines. When things look better, I'll jump back in.

    P.S.
    I also took my phone back to 8.1 yesterday. It's an old Lumina 810, and W10 was just to much for the poor thing. Again, I'll wait till things settle down and wait and see what MS produces that isn't a carry over from Nokia.
    01-24-2016 11:07 AM
  14. William Sanderson's Avatar
    Quick update for anyone interested in a SP3 running Win 8.1. Used it for about 2 hours last night. Battery drain seemed better, but not a dramatic improvement - but I did not have time to take it all the way down. No problems with anything else. Machine is snappy, no issues connecting with Wifi or BT.
    Monday I will test it at work with the Surface dock, and see if the USB signal drop issues have disappeared.
    I went through all the pain of the firmware updates causing the Blue Screen crashes on my Surface Pro 3 with the error DRIVER_POWER_STATE_FAILURE.
    I contacted Microsoft Support today through the online assistant and as suggested, I did a refresh and kept my files. So far, I haven't had a Blue Screen or any glitches. The Support Assistant did say they would replace my Surface if the refresh did not fix the problem.
    01-24-2016 03:53 PM
  15. BGrewer's Avatar
    The weird thing about the battery drain is that the Pro 3 is fine in sleep mode, consuming 3% of battery over a 9hr period, but when using the damn thing I squeezed ~4hrs of life out of the tablet (with battery saver on) and this was just using word, excel and edge. I really hope Microsoft release a patch ASAP!
    01-24-2016 04:19 PM
  16. William Sanderson's Avatar
    The weird thing about the battery drain is that the Pro 3 is fine in sleep mode, consuming 3% of battery over a 9hr period, but when using the damn thing I squeezed ~4hrs of life out of the tablet (with battery saver on) and this was just using word, excel and edge. I really hope Microsoft release a patch ASAP!
    Did you try to do a refresh?
    01-24-2016 05:21 PM
  17. magic410's Avatar
    Ok guys, same issues here: blue screen of death with "DRIVER_POWER_STATE_FAILURE" error and Restart button not working anymore (as someone else told above, it just turns off the screen, with the keyboard's lights on, but the system doesn't start).

    Uninstalling the last Intel graphic drivers fix the first problem
    (at least it seems to), but it doesn't fix the Restart button issue. I didn't value the battery drain.

    I think that a Refresh could help, but I'm not able to do it! It tells me "Impossible to find the recovery environment". I think I don't have any backup, so how can I Refresh everything? Is there a guide that can help me? Or do you have any advice?

    PS: please everyone, do contact Microsoft support and let's ask them a quick fix update on firmware and drivers. This is the most dramatic update ever!
    Last edited by magic410; 01-24-2016 at 06:12 PM.
    01-24-2016 05:45 PM
  18. Guzzler3's Avatar
    You can use a USB with W10 on it to do a refresh.

    Do a long press of power button and vol down. That should put your into the UEFI, then set it to boot off USB first. Then put in the USB, save settings and let it boot off the USB. Then you can do a refresh.
    01-24-2016 10:19 PM
  19. magic410's Avatar
    You can use a USB with W10 on it to do a refresh.

    Do a long press of power button and vol down. That should put your into the UEFI, then set it to boot off USB first. Then put in the USB, save settings and let it boot off the USB. Then you can do a refresh.
    Thank you! I'm downloading the recovery image now. Microsoft support suggested me to roll-back to Win 8.1 and then upgrading again to 10. It seems like a very boring thing. Do you think it could help for real?
    01-25-2016 03:32 AM
  20. BioFan's Avatar
    I never had any problem with my Surface Pro 3 until the last update.

    Now my SP3 won't stay shut down. It keeps rebooting after 3-5 minutes of being shut down. Pin won't work, so I deleted as above. And finally got my first blue screen. Can I roll back this ridiculous update?
    01-25-2016 07:00 AM
  21. Guzzler3's Avatar
    Thank you! I'm downloading the recovery image now. Microsoft support suggested me to roll-back to Win 8.1 and then upgrading again to 10. It seems like a very boring thing. Do you think it could help for real?
    The recovery image is still 8.1 (I thought they upgraded it), so if you do a refresh it won't work with your W10 install. With the recovery image you will have to reset back to 8.1

    You can download the W10 image from: https://forums.windowscentral.com/e?...token=nEYsLmU1 but you need a working system to download and have the tool create a bootable USB. Then you can do a refresh from it, I think.... It's been a while since I booted off the W10 ISO.

    Personally, I went back to 8.1 with the recovery image, and I'm staying with it till W10 matures more. But that's just me.

    P.S.
    Make sure you backup your data before doing anything! A reset will wipe out everything. A refresh should keep your data, but you never know...
    01-25-2016 09:11 AM
  22. magic410's Avatar
    Ok, HERE IS THE SOLUTION (waiting for the official fix): you have to restore the driver called "Surface Pen Setting".
    This will fix the blue death screen and the Restart button (didn't test the battery yet).

    About the Windows 10 refresh: God, it seems so hard! Is there an easy guide for dummies to follow?

    Posted via the Windows Central App for Android
    01-25-2016 10:53 AM
  23. gernerttl's Avatar
    Ok, HERE IS THE SOLUTION (waiting for the official fix): you have to restore the driver called "Surface Pen Setting".
    This will fix the blue death screen and the Restart button (didn't test the battery yet).

    About the Windows 10 refresh: God, it seems so hard! Is there an easy guide for dummies to follow?

    Posted via the Windows Central App for Android
    How do you restore the "Surface Pen Setting" driver? Do you mean the Surface Pen drivers?

    Posted via the Windows Central App for Android
    01-30-2016 02:24 AM
  24. RaymondDijkstra's Avatar
    Search the"Surface pen setting" under HID (Human Interface Devices", right click properties, Drivers, restore previous driver.
    01-31-2016 09:50 AM
  25. RaymondDijkstra's Avatar
    I also got BSOD. Ran the command "SFC /SCANNOW" in an command-prompt window with administrator right.
    Solved my BSOD.
    01-31-2016 09:52 AM
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