1. Windows Central Question's Avatar
    I just got a surface 3. I am unable to access Office. I have tried setting up a new account, tried using all of my emails and am unable to sign into the Microsoft account. How can I either get a new account or reset my account? I tried resetting my password and that didn't work either.
    02-19-2016 10:40 PM
  2. RumoredNow's Avatar
    I would try to reset the device. Use the Power Button method from tis page: Microsoft Surface Pro 3 Hard Reset Process

    Then during setup, input your normal Microsoft Account information.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread... Please see this link for instructions on how to join Windows Central.
    02-19-2016 10:45 PM

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