1. fnsrgt's Avatar
    After the June update I experienced a problem and called Microsoft support and ended up using my recovery USB to get back up and running. All the updates to date needed to be done again and I was fine until I turned it off for the night. The next day all I get is a black screen. I do have power as the keyboard back light is on. I have searched on line and tried a few of the button suggestions but nothing has worked. Any help would be appreciated.
    06-20-2018 11:33 AM
  2. xandros9's Avatar
    Has holding the power button for 10 or so seconds and trying to turn it on after do anything?
    06-21-2018 09:26 AM
  3. tigermaple's Avatar
    Search this forum for the "freezer fix for a dead surface pro". I followed the instructions but tried 40 min. Let it sit for 2 min after removing and it worked perfectly with one touch on the power button. That was 5 hours ago and I'm replying with it right now. I believe the details I followed were posted by user 'cheesarah'
    07-01-2018 05:43 PM

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