01-26-2016 09:51 AM
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  1. splendids's Avatar
    I got my i5, 256 Gb, Surface Pro 4 on October 26. I've had the following problems:

    When sleeping or plugged in, surface gets hot and fan turns on.

    Power drains even when asleep.

    Display driver (Windows 8) crashes frequently.

    Tint of display changes (variously yellow, green or blue) and/or flickers in Microsoft Edge.

    Speakers pop on various websites. Also sometimes when using onscreen keyboard (possibly conflated with website).

    Edge constantly chews up CPU and Memory for each tab that is open (like 350 Mb and 2-10% of the CPU per tab of, e.g., facebook or windows central).

    On screen keyboard often minimizes for no reason after I've typed in just a couple of letters.
    Last edited by splendids; 10-27-2015 at 09:33 PM.
    ryankelsey7 likes this.
    10-27-2015 08:45 PM
  2. Ed Boland's Avatar
    The Surface Pro 4 came with Windows 8??? That doesn't sound right...
    10-27-2015 09:17 PM
  3. splendids's Avatar
    It is Windows 10, but when the driver crashes a window pops up and states that the Windows 8 driver crashed.
    Ed Boland likes this.
    10-27-2015 09:20 PM
  4. brianbrain's Avatar
    It is Windows 10, but when the driver crashes a window pops up and states that the Windows 8 driver crashed.
    I've heard about this from multiple sources as well. Thank you for providing us your bug list for the SP4. Difficult to find without posts like this. I'm hoping that we're just an update or two away from resolving these issues, but we'll all have to see.
    10-27-2015 09:47 PM
  5. Hardcore1973's Avatar
    All graphic card has stopped responding is the HD 520 card. That is also causing the screen issues in Edge. My Surface Book and HP Specter x360 2nd gen do the same thing. Fix right now is use IE instead of edge.
    10-27-2015 11:30 PM
  6. badMojo69's Avatar
    Nothing else open and mine went crazy tonight "the fan that is". I was like WTF and the back got super hot. I closed down the browser "edge" and everything went back to normal. I have the i5 8gb 256mb.
    10-27-2015 11:36 PM
  7. Nick Jenkins's Avatar
    Mine is getting very hot while sleeping as well. I'm also having the display driver issue.
    10-28-2015 10:56 AM
  8. Nutmegz's Avatar
    I too am having it get hot while sleeping. The thing that bugs me the most is it isn't always doing this. Only sometimes. But it is a big issue if I say go to a meeting and I have no battery left because it burned it all away sleeping.
    10-28-2015 11:14 AM
  9. michael4man's Avatar
    I haven't run into any of those issues with my i5 256GB version, but I have noticed that there is a slight high pitched sound coming from the right side of the tablet, its not terrible but its just enough to be slightly annoying, has anyone else noticed this?

    Also, I haven't heard the fan kick on even once since I got it Monday, I've done a lot on it to, lots of web browsing, 1080p videos in VLC and iTunes (this use to cause my SP3 Fan to go crazy)

    Posted via the Windows Central App for Android
    10-28-2015 11:17 AM
  10. splendids's Avatar
    I haven't tested exhaustively, but not opening Edge seems to have fixed the heat/fan cycling when active or asleep. I'll update if that changes.
    badMojo69 likes this.
    10-28-2015 11:18 AM
  11. michael4man's Avatar
    That might be why I haven't seen that issue, as soon as I got it I switch to Chrome as my default browser

    Posted via the Windows Central App for Android
    10-28-2015 11:24 AM
  12. Nick Jenkins's Avatar
    I've noticed the high pitched sound also. I'm not sure what that could be.

    As far as the heat issue while sleeping, because other people seem to be having the same issue I'm sure that MS will release an update to fix it. Until then I think I might either turn it off every time or have the power button go to hibernate instead of sleep.
    10-28-2015 11:59 AM
  13. Rafaelcab's Avatar
    I am getting all these problems as well on my pro 4 and I feel since the update to support the windows hello camera features its been worse. It is truly a shame that all these bugs are present on such an expensive device. Here is to hoping that Microsoft is quick on addressing these issues with updates in the next few days or week following. Also I hope that threshold 2 that is rumored to be released next week will fix a lot of the windows 10 bugs.
    10-28-2015 12:12 PM
  14. sanshiro's Avatar
    Battery life on my SP4 is horrendous. I'm getting like 3-4 hours of moderate use, with Bluetooth and V-sync off and even OneDrive sync disabled. Connected standby chewed up half the battery in 6 hours. I'm refreshing the PC as we speak and will report o any changes.
    10-28-2015 12:45 PM
  15. chattoe's Avatar
    I'm in the uk and was Looking at getting rid of my Mac and iPad for a pro 4 but all these problems I'm reading about is putting me off a little. From battery issues to screen flickering etc.

    Why would you release a product with issues like this especially when your paying a hell of a lot of money.

    Hopefully it's all sorted by the 12th November when it's out of here but bringing a product to Market we it's clearly not ready has my worried
    10-28-2015 12:53 PM
  16. TheCudder's Avatar
    There's thread discussing these software bugs here: http://forums.windowscentral.com/mic...-tint-bug.html

    I wouldn't expect them to go away until Intel releases an updated driver set for the HD 520 GPU.
    10-28-2015 01:42 PM
  17. ttsoldier's Avatar
    Battery life on my SP4 is horrendous. I'm getting like 3-4 hours of moderate use, with Bluetooth and V-sync off and even OneDrive sync disabled. Connected standby chewed up half the battery in 6 hours. I'm refreshing the PC as we speak and will report o any changes.
    Please report back after the hard reset...
    10-28-2015 10:29 PM
  18. realwarder's Avatar
    There is a very recently released driver:

    https://downloadcenter.intel.com/dow...-8-1-10-15-40-

    Not sure if this a newer version and fixes any issues.
    10-28-2015 11:00 PM
  19. Moises Corilloclla's Avatar
    I got the SP4 on Monday. One of the cool things about living in NYC is that the store is just stations away from where I live. But the device is not without its flaws:
    1. I have experienced a few times the display driver crash, the most grave being today: I had to restart because it backtracked the resolution to 1280 x 768.
    2. I noticed some pops on my headphones when watching youtube videos.
    3. The cover (and pad track and keys) became unresponsive a couple of times.
    4. On One Note, when writing it seems as if the pen produces a delay between my input and what appears on the screen; it is not a significant lag, but it is there, and it kinda makes my handwriting a bit flat. I do not think it is just my hangover (crazy weekend before), somehow it appears as if my handrwriting has lost its vertical volume, and in order to do that, I would have to write on close to 90 degrees perpendicular towards the screen.

    I hope the next updates improve the experience. Although feels a good device, it has some stuff that needs to be ironed out.
    10-28-2015 11:25 PM
  20. Aegean Blue's Avatar
    Same specs... exact same problems as OP; additionally enjoyed blue screen of death.. Bought thru MS online store and they are sending out a replacement ASAP. Great service but I fear that the replacement may have same issues.
    10-29-2015 12:39 AM
  21. GSOgymrat's Avatar
    I just started using the same model as the OP today and I so far I am experiencing the color shift when using Edge, screen flickers and popping sounds on some videos and webpages. The display driver crashes and restarts repeatedly, particularly on webpages with a lot of photos. I have not had it long enough to comment on battery life. This is really a problem.
    Last edited by GSOgymrat; 10-29-2015 at 02:26 AM.
    10-29-2015 01:36 AM
  22. ttsoldier's Avatar
    Same specs... exact same problems as OP; additionally enjoyed blue screen of death.. Bought thru MS online store and they are sending out a replacement ASAP. Great service but I fear that the replacement may have same issues.
    What do you mean sending a replacement? don't you have to ship back first?
    10-29-2015 01:48 AM
  23. TheCudder's Avatar
    What do you mean sending a replacement? don't you have to ship back first?
    Nope. I recall when I got a replacement Surface RT unit, they shipped the replacement unit first, just needed a credit card on file.
    10-29-2015 10:39 AM
  24. tennisfan#AC's Avatar
    I was having the same battery drain issues and the color shifts and flickering with the Edge browser. So I switched to Internet Explorer as my default browser and today I still have a 35% battery level after right at 7.5 hours of moderate to heavy use. What a difference a day makes!!! I am still experiencing the issues with the touch keyboard just disappearing in the middle of using it. I hope they get this addressed sooner than later because I use the pen for note taking and replying to emails and texts all the time.
    GSOgymrat likes this.
    10-29-2015 03:20 PM
  25. splendids's Avatar
    Yep, if I don't open Edge, and use other browsers instead, the heat/power issues are kept at bay. There is still some popping in Firefox. But I've had it on intermittently and mostly sleeping for the last 7 hours and only lost 10% of my power.
    10-29-2015 06:03 PM
62 123

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