11-15-2015 01:25 PM
41 12
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  1. flyadan59's Avatar
    I'm enjoying my sp4 a lot, but have one bug that seems to always happen multiple times a day. I will be scrolling through whatever website I'm on and my screen will stop responding. Then a second later an error message saying "Display driver has stopped responding and has restarted" then browsing will be fine for a while. Anyone else experience this.

    i5 256gb if that matters..... and I just got that error message while writing that last bit....haha
    11-02-2015 01:11 PM
  2. GatsbyGlen's Avatar
    What browser? Edge?
    11-02-2015 01:14 PM
  3. flyadan59's Avatar
    What browser? Edge?
    Yes using Edge Browser
    11-02-2015 01:18 PM
  4. GatsbyGlen's Avatar
    I haven't used Edge all that much, but will do so more tonight now that I've updated the hosts file to eliminate ads. I have used it some, but haven't encountered any sort of display driver error. I primarily use Chrome.

    I've read elsewhere that some people are having lucking resetting the image for their SP4. You can get the image from here.

    https://forums.windowscentral.com/e?...token=wOZQ_H-K

    I find it interesting that some people are having all sorts of problems, and others aren't. It makes we wonder if the SP4s were shipped with different images. One example is that my SP was shipped to use Passive cooling for both battery and plugged in, where as another had his shipped with Active while plugged in, causing the fan to kick in more.
    11-02-2015 01:28 PM
  5. flyadan59's Avatar
    They may have been because this has been happening since day one and I have been waiting to see if anyone else had the issue before I posted. I'll try resetting the image. Granted if its NOT that big of a deal..
    11-02-2015 01:39 PM
  6. GatsbyGlen's Avatar
    Out of curiosity, when you get a chance, can you open powershell and type "powercfg /q". This will output the settings of your current power scheme. I'm interested in the following section. The below is from my work laptop, which is setup for Active for both Plugged In and Battery. For my SP4, it was set to Passive for both.

    Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f (System cooling policy)
    GUID Alias: SYSCOOLPOL
    Possible Setting Index: 000
    Possible Setting Friendly Name: Passive
    Possible Setting Index: 001
    Possible Setting Friendly Name: Active
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000001
    11-02-2015 01:55 PM
  7. flyadan59's Avatar
    Out of curiosity, when you get a chance, can you open powershell and type "powercfg /q". This will output the settings of your current power scheme. I'm interested in the following section. The below is from my work laptop, which is setup for Active for both Plugged In and Battery. For my SP4, it was set to Passive for both.

    Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f (System cooling policy)
    GUID Alias: SYSCOOLPOL
    Possible Setting Index: 000
    Possible Setting Friendly Name: Passive
    Possible Setting Index: 001
    Possible Setting Friendly Name: Active
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000001
    Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f (System cooling policy)
    GUID Alias: SYSCOOLPOL
    Possible Setting Index: 000
    Possible Setting Friendly Name: Passive
    Possible Setting Index: 001
    Possible Setting Friendly Name: Active
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000000
    11-02-2015 03:04 PM
  8. GatsbyGlen's Avatar
    Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f (System cooling policy)
    GUID Alias: SYSCOOLPOL
    Possible Setting Index: 000
    Possible Setting Friendly Name: Passive
    Possible Setting Index: 001
    Possible Setting Friendly Name: Active
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000000
    Yup, that's what I suspected. We have a mix of users getting the AC Power set to Active, while another set (like me) having it set to Passive! This explains why some here the fan more while plugged in, than others.

    Because Connected Standby is turned on, you can't edit the power scheme in Windows. However, you can use powercfg commands to directly set that item to 0 and use Passive while plugged in. I can send more details later on how to do that if interested.
    11-02-2015 03:06 PM
  9. badMojo69's Avatar
    You can modify the registry and change the power scheme. that's what I did.
    11-02-2015 03:38 PM
  10. GatsbyGlen's Avatar
    Yes, you can turn off CS and modify power schemes, or use powercfg commands and update the settings directly. Either will work.
    11-02-2015 04:21 PM
  11. LightningXCE's Avatar
    Having the same issues; it also seems like it starts adjusting colors weirdly before it restarts the driver
    11-02-2015 04:40 PM
  12. Devhux's Avatar
    Wouldn't having it set to "Active" when plugged in be a better solution than Passive? Sure, the fan would run more, but it would also keep the system cooler.
    11-03-2015 01:13 AM
  13. ttsoldier's Avatar
    Wouldn't having it set to "Active" when plugged in be a better solution than Passive? Sure, the fan would run more, but it would also keep the system cooler.
    Because people on this forum have a problem with hearing a fan.
    11-03-2015 01:39 AM
  14. badMojo69's Avatar
    Display driver issue is resolved with the latest firmware update.
    11-03-2015 07:01 AM
  15. Devhux's Avatar
    Display driver issue is resolved with the latest firmware update.
    Not from what a few others are posting on the firmware threads.

    Posted via the Windows Central App for Android
    11-03-2015 08:14 AM
  16. badMojo69's Avatar
    Not from what a few others are posting on the firmware threads.

    Posted via the Windows Central App for Android
    Mine is. I did a full restore and have no 3rd party apps installed. The speaker pop is still there, but its meh on my annoyance scale.
    11-03-2015 08:28 AM
  17. Rafaelcab's Avatar
    Display driver issue is resolved with the latest firmware update.
    My driver is still acting up the update did little for me. You lucked out.
    11-03-2015 10:13 AM
  18. dasfoto's Avatar
    I'm having the same problem. I use both edge and ie so I don't recall if it happens with only edge. It does happen a lot. Even after the latest display driver update. Oh, and I also have i5 256 SP4. I also have problems with the start up of both edge and IE. Each time I open the browsers, it takes like ten to fifteen seconds before the pages will open. Once open, though, they seem to be okay.
    Last edited by dasfoto; 11-08-2015 at 01:50 PM.
    11-08-2015 01:38 PM
  19. GSOgymrat's Avatar
    I started using Chrome a few days ago, which I have never used before, and have not had any display driver fails while browsing. Using Edge I get frequent fails. I'm going to stick with Chrome until an update resolves this issue with my SP4 and Edge.
    11-08-2015 01:55 PM
  20. m4600's Avatar
    Chrome crashes on me several times a day. I am not positive, but I suspect that is also because of the video driver. Just a different manifestation of the same problem.
    GSOgymrat likes this.
    11-08-2015 02:23 PM
  21. GSOgymrat's Avatar
    Chrome crashes on me several times a day. I am not positive, but I suspect that is also because of the video driver. Just a different manifestation of the same problem.
    It may be I have not been using Chrome long enough to experience the driver fails.
    11-08-2015 03:09 PM
  22. m4600's Avatar
    I have installed the latest Chrome update the other day and it hasn't crashed since then. I'll keep an eye on it, but so far so good!
    GSOgymrat likes this.
    11-11-2015 11:20 AM
  23. RichBrown68's Avatar
    This is what we determined also over on Surfaceforums.com, that it's something connected with Edge causing the driver crashes. I know of few instances outside of Edge use where the crashes are occurring. This would explain why some people with the HP Envy, updated to Windows 10, are reporting the same thing.
    11-11-2015 11:27 AM
  24. GatsbyGlen's Avatar
    I haven't had any crashes with Edge since resetting my SP4. Don't understand why that would be though. It has the latest firmware and updates.
    11-11-2015 02:37 PM
  25. snakebitten's Avatar
    I haven't had any crashes with Edge since resetting my SP4. Don't understand why that would be though. It has the latest firmware and updates.
    No hard reset for me, but sometime last week with whatever the updates were, my Edge (with an addblock host file) is my solitary browser now. Hours per day. Multiple tabs. No crashes.

    Not sure what the fix was, but it is welcomed. Even my battery life has gotten pretty good with "sleep mode" disabled in favor of hibernate. Since booting up takes so few seconds, the price for hibernate is meaningless to me, compared to the battery life gain.

    Anyways, MUCH happier, even satisfied, with the SP4 now. Gorgeous device.
    ttsoldier likes this.
    11-11-2015 03:46 PM
41 12

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