1. Jinhui Liang's Avatar
    692aded2-85cf-4242-adb7-de41693e6d05.png

    Got the first one on Monday, died on Thursday night, won't turn on.

    Swap for the second on Friday, died this morning, won't charge won't turn on.

    Now it's the third one. My friend is getting his third surface pro 3 too. At least his surface lasted for a couple months.
    11-02-2015 06:14 PM
  2. GatsbyGlen's Avatar
    That's crazy ...
    11-02-2015 06:25 PM
  3. Derman's Avatar
    Well, I'm halfway there...

    I ordered an i5/256/16 and it needed to get reset (I went the MS Store), then had my IT guys load up everything for work and it never worked - hang ups, not reading the track pad, requiring random resets, etc. I took it back today and based on some comments on this forum and others, I'm trying an m core processor one.

    We'll see if this one sticks...
    11-02-2015 06:46 PM
  4. TheCudder's Avatar
    Are you sure you're not mistaking a lock up for "dead"? Some times you just need to force a hard reset by holding the power button down for 5-10 seconds, let go, then tap the power button again to boot.
    11-02-2015 09:11 PM
  5. Jinhui Liang's Avatar
    I am quite sure if that's the case the guys in Microsoft store wouldn't give me a third new sp4.
    11-03-2015 02:33 AM
  6. Poirots Progeny's Avatar
    I'm on my second sp4 - it tends to freeze or simply not start. I have a feeling it's the ssd they're using - I'm on the i7 16gb 512 with an Enterprise w10 package. At least the exchange has been seamless. I have a surface book here but the experience isn't that much better... I guess these devices were forced out to be in the wild before the thanksgiving rush... Good thing MSFT are being proactive about the updates!
    11-03-2015 03:15 AM
  7. excalibur1814's Avatar
    We have a load of SUrface devices here and only one has been sent back due to the wireless card vanishing. You guys are very unlucky!
    11-03-2015 06:03 AM
  8. badMojo69's Avatar
    That sucks. Could be caused by power surges.
    I've had more than a few gadgets get fried because of them.
    John M Beauchemin likes this.
    11-03-2015 08:33 AM
  9. Jinhui Liang's Avatar
    That sucks. Could be caused by power surges.
    I've had more than a few gadgets get fried because of them.
    I got a belkin surge protector for my desktop but I usually just plugged in where I want with the laptop. I was under the impression that surge won't harm devices with battery. But then again, I never have any issues with 4 years old macbook air or any other devices I had.
    11-03-2015 03:57 PM
  10. Jinhui Liang's Avatar
    Update: So the third surface pro 4 seems to do well except for one thing: touch screen won't response sometime and I need to restart to get it fixed. Any thoughts?
    11-03-2015 04:00 PM
  11. GatsbyGlen's Avatar
    Update: So the third surface pro 4 seems to do well except for one thing: touch screen won't response sometime and I need to restart to get it fixed. Any thoughts?
    I haven't seen that. I would take it back. It's the 4 series, meaning the fourth one will work for you
    11-03-2015 04:07 PM

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