Surface Pro 4 fails to wake, needs reset

[Cainer2]

Hi All,

Can someone please help me out with my SP4 please - I'm not sure if this is still a common issue with the SP4 but I've seen similar issues with the previous SP models when researching the symptoms.

Sometimes (not always), the Surface will not wake at all from sleep/hibernate (not sure which it state it has gotten to). I have to forcefully power off the device by holding the power button for 30 seconds, then turn it on normally again. When it comes back up, it acts like nothing happened and there is nothing in the machine logs.

I haven't noticed a definite pattern to what causes this but closing the type cover without turning off the screen first with the power button seems the most common way of causing it.

Ideas?

 

[eran says]

Try removing the keyboard when you wake it up. I've seen that work for other users.

 

[icy1211]

Seems like a known issue that a lot of people are experiencing. Read in another forum that pressing windows key + p twice works in getting the display to show up again.

 

[pdt]

Try removing the keyboard when you wake it up. I've seen that work for other users.

Yep, it pretty much always takes 2 minutes or more to wake from hibernation if the keyboard is attached. But if I detach it while "Surface" is on the screen it will usually start up right away.

 

[boltman2013]

Wake from sleep (and hibernation) is sort of a crapshoot as is the camera awaking for Hello in normal mode. My solution is to not let the USB hub save power and to shut the Surface down when I'm done (hit the power button).. That way the 16s boot is good every time. It saves time over rolling the dice is wake will work. If I forget to shut down and sleep instead it usually works (with the USB hub not powering down) ..so this is a good solution with pretty good consistent results..only very rarely do I have to do the long press reboot.

 

[Dix Laughlin]

Waking from sleep is definitely squirrely. I only hibernate now and have yet to experience any glitches. It re-ups in ~10 secs.

 

[Justinian84]

Totally glitchy as well for me on a Surface Pro 3. With TypeCover attached but flipped back, it takes about 5 seconds to wake. With it detatched or attached in laptop mode, it's instant.

And of course, sometimes it doesn't wake at all and needs a soft reset. You would think the Surface team would have at least gotten these basics right by now...

 

[Cainer2]

Thanks a lot everyone. MS really need to sort this it - I can't believe that on the Surface Pro's 4 gen this issue is still present. Some great ideas above. I'll try them out next time it happens. It can be rather awkward when in a meeting my SP doesn't wake immediately for me to take notes, pull up docs etc.

 

[vinscuzzy]

I had trouble waking up from sleep when windows hello was enabled. I read on another site to download and install this to fix the issue, and it appears to wake much better now.

https://forums.windowscentral.com/e...ad%2Fdetails.aspx%3Fid%3D49498&token=JNL9cMoI

Sent from mTalk

 

[Cainer2]

Hmm, the Win+P didn't do it and neither did tearing off the keyboard

I don't know if I'm imagining it but I think its far less likely to do it if you use only the power button to wake and sleep the device. Using the keyboard to wake it or closing the keyboard to sleep it seems to bring it on.

Vinscuzzy - I may install the driver updates you linked to above, but shouldn't these have come down already via Win Update?