1. ToddAtWSU's Avatar
    I purchased a Surface Pro 4 i5/8/256 yesterday from Micro Center. I have a 128 GB SanDisk micro SD card I purchased off Amazon last week for my SP4. The SP4 does not detect the card. I have followed MS's trouble shooting followed by a chat support with them. They remoted into the device and said it looks faulty to them. They recommend I exchange it at Micro Center for a new one. Unfortunately, my Micro Center is currently out of stock, so I wanted to try some more troubleshooting on my own. The card works fine on other machines in on my SP4 in a USB-SD card reader. I have tried 2 cards in the reader and neither one works.

    Could it be possible the driver didn't install correctly? If so, where do I find the SD card driver for the SP4? Otherwise, I could try reinstalling Windows. What is the best way to attempt this? I don't want to ruin my exchange capability with Micro Center so if these don't fix the issues I can still exchange it once they get one back in stock. I know there are 3 partitions on the SSD, 2 for backup/restoration and I don't know how to use those and don't want to lose those. Thanks for any ideas you have. So far I love it, but want my SD slot to work.

    Thanks!
    Todd
    11-30-2015 09:55 AM
  2. boltman2013's Avatar
    1) Open "Device Manager" and find non recognized device in "Other devices"
    2) Right-Click and use option "Update Driver Software..."
    3) "Browse my computer...."
    4) "Let me pick from a list ...."
    5) from the list fine and click on "SD host adapters"
    6) Choose the last one: "USB Mass Storage Device" - do not choose any "Related USB Card Reader devices"
    ... and SD Card should work from now.
    11-30-2015 10:24 AM
  3. ToddAtWSU's Avatar
    I have no listing for "Other Devices". It goes from "Network adapters" to "Print queues".
    11-30-2015 10:34 AM
  4. boltman2013's Avatar
    I have no listing for "Other Devices". It goes from "Network adapters" to "Print queues".
    Perhps do same on SD card entry
    11-30-2015 01:32 PM
  5. ToddAtWSU's Avatar
    I don't have that option either. Here is a screen shot of my device manager top level.devicemanager.png
    11-30-2015 01:43 PM
  6. boltman2013's Avatar
    capture23.png

    Here is what my Evo 32 shows perhaps check under Disk Drives (USB)
    11-30-2015 03:45 PM
  7. ToddAtWSU's Avatar
    Under my disk drives is only my SSD. Nothing under USB either.devicemanager2.pngClick image for larger version. 

Name:	deviceManager2.png 
Views:	17 
Size:	52.4 KB 
ID:	117931
    11-30-2015 04:25 PM
  8. boltman2013's Avatar
    Have you tried inserting microSD card and Scanning for Hardware changes in Device manager?
    11-30-2015 05:42 PM
  9. ToddAtWSU's Avatar
    I have tried that. I followed all the SD support instructions mentioned on the MS webpage. It didn't detect any hardware changes.
    11-30-2015 07:32 PM
  10. boltman2013's Avatar
    I have tried that. I followed all the SD support instructions mentioned on the MS webpage. It didn't detect any hardware changes.
    Can you see the card in disk management? if so try assigning a drive letter.
    11-30-2015 09:08 PM
  11. boltman2013's Avatar
    Another "possible " work around....
    '
    I was looking through the Microsoft forums and have found the solution to this issue. Go to device manager, click on universal serial bus controllers. Click on RealTek Card Reader. Update this driver, select
    browser my computer then select let me pick from a list of drivers. Then select mass USB storage device. In effect you will be changing the driver from the Card Reader to a USB driver. So far this works great, I've not seen the SD card release yet."
    11-30-2015 09:13 PM
  12. ToddAtWSU's Avatar
    In the picture I posted previously, the only things I have under Universal Serial Bus Controllers are:

    Intel USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
    USB Root Hub (xHCl)

    I looked under every item and there is no RealTek Card Reader. The only thing I can find about RealTek are audio devices. Thanks again for all your help. Looking more and more like a bad device and not just a missing driver.
    11-30-2015 09:42 PM
  13. ToddAtWSU's Avatar
    Also, no the card is not visible in disk management. Only the SSD is visible.
    11-30-2015 10:04 PM
  14. boltman2013's Avatar
    Think SanDisk's are flaky try Samsung
    12-01-2015 09:33 AM
  15. ToddAtWSU's Avatar
    Just looked at the other card I tried last night, it's a PNY 1 GB card. It doesn't work or get detected either. I performed a factory reset on the device and still neither card works, even after trying everything stated above again.
    12-01-2015 09:37 AM
  16. boltman2013's Avatar
    Just looked at the other card I tried last night, it's a PNY 1 GB card. It doesn't work or get detected either. I performed a factory reset on the device and still neither card works, even after trying everything stated above again.
    Time to return and exchange it.
    12-01-2015 11:14 AM
  17. ToddAtWSU's Avatar
    Yep....waiting for Micro Center to get some more in stock, or might go to the MS store if it takes more than a couple days. They're both an hour-plus away from me. Thanks for all your ideas.
    12-01-2015 11:47 AM
  18. excalibur1814's Avatar
    Think SanDisk's are flaky try Samsung
    Nope, sorry, I do not agree. We've only ever used Sandisk in the business here, for SD cards, with no issues (so far).
    12-02-2015 03:34 AM
  19. ToddAtWSU's Avatar
    Ended up going to MS Store this weekend and they gladly exchanged it for me. New one is working great so far (other than sleep, battery drain)!
    12-09-2015 01:58 PM
  20. Matthew Sardi's Avatar
    Another "possible " work around....
    '
    I was looking through the Microsoft forums and have found the solution to this issue. Go to device manager, click on universal serial bus controllers. Click on RealTek Card Reader. Update this driver, select
    browser my computer then select let me pick from a list of drivers. Then select mass USB storage device. In effect you will be changing the driver from the Card Reader to a USB driver. So far this works great, I've not seen the SD card release yet."

    This worked for me. I was googling for a couple of hours and it was beginning to drive me nuts. Knew it wasn't the card since it worked on other devices.
    I appreciate the help. Have a good night!
    01-15-2019 09:04 PM

Similar Threads

  1. Step Count Issues
    By Neville Briggs in forum Microsoft Band & Band 2
    Replies: 41
    Last Post: 01-11-2016, 06:15 PM
  2. Sim card 2 icon: Is there a way to hide it?
    By tabraoui in forum Microsoft Lumia 950
    Replies: 9
    Last Post: 12-10-2015, 07:41 PM
  3. Call Quality Issues
    By doghouseriley in forum Microsoft Lumia 950
    Replies: 30
    Last Post: 12-09-2015, 02:53 PM
  4. Setting up the 950 without WiFi, any issues?
    By mkenyon2 in forum Microsoft Lumia 950
    Replies: 5
    Last Post: 12-01-2015, 12:30 PM
  5. From 8.1 to 10 - Help with some issues
    By PMantle in forum Microsoft Lumia 950
    Replies: 0
    Last Post: 11-30-2015, 09:47 AM
LINK TO POST COPIED TO CLIPBOARD