1. Blake Seaman's Avatar
    My fiances surface pro 4 is having an issue with the touchscreen.

    The other day I put on an armorsuit military shield screen protector (the kind that uses a solution you spray on the surface). I turned the device off, but the power button got bumped once during the process and the device turned on. I promptly shut it down, and continued applying the screen protector and full body carbon fiber.

    Now, there is a region on the screen just under an inch wide and completely vertical on the right side that doesn't respond to the pen, and a wider area extending to the right bezel that won't work with touch.

    Do y'all think this is hardware damage, or software issues?

    Thanks.
    12-06-2015 08:10 PM
  2. Laura Knotek's Avatar
    It could be the screen protector causing the problem.
    12-06-2015 08:14 PM
  3. boltman2013's Avatar
    Thats what happens when you mess with the screen
    12-06-2015 10:02 PM
  4. Blake Seaman's Avatar
    We took off the screen protector and it didn't change the issue. I opened one note, drew with the pen, and noticed that there's a perfectly vertical line dividing the usable and unusable area. We bagged it in rice and are hoping for the best.
    12-07-2015 01:35 PM

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