I just spoke to Microsoft Surface Support.
I bought a SP4 i7 16Gb 256Gb from John Lewis (UK) at the weekend. It has pretty bad backlight bleed. Not really noticable in normal use but I don't think it should be visible on such a premium product.
They have apparently fixed the issue but I bet it'll take a month or so for the new stock to filter through. I'm going to get my exchange set up tonight and hope that John Lewis have the new stock. Otherwise, I will send back for a refund and wait till January to get another one.
Here is the rest of the chat but it's not a screen shot:
Shauna: It is an issue and it is being worked on by us to resolve it. So you can return it to John Lewis and then buy a new one
Mark: will the stock JL has just now be backlight free?
Mark: *bleed
Mark: or do I have to wait for Microsoft to resolve it?
Shauna: I cannot say as I do not have access to the stock that they have. But you can ask to check the Surface to see if it has the issue or not
Mark: I won't be going into store to get it replaced
Mark: I will be doing it over the phone
Mark: has the issue been fixed in new stock then?
Shauna: As far as I am aware it has but as I am only technical support I do not have access to the stock systems.
I bought a SP4 i7 16Gb 256Gb from John Lewis (UK) at the weekend. It has pretty bad backlight bleed. Not really noticable in normal use but I don't think it should be visible on such a premium product.
They have apparently fixed the issue but I bet it'll take a month or so for the new stock to filter through. I'm going to get my exchange set up tonight and hope that John Lewis have the new stock. Otherwise, I will send back for a refund and wait till January to get another one.
Here is the rest of the chat but it's not a screen shot:
Shauna: It is an issue and it is being worked on by us to resolve it. So you can return it to John Lewis and then buy a new one
Mark: will the stock JL has just now be backlight free?
Mark: *bleed
Mark: or do I have to wait for Microsoft to resolve it?
Shauna: I cannot say as I do not have access to the stock that they have. But you can ask to check the Surface to see if it has the issue or not
Mark: I won't be going into store to get it replaced
Mark: I will be doing it over the phone
Mark: has the issue been fixed in new stock then?
Shauna: As far as I am aware it has but as I am only technical support I do not have access to the stock systems.