1. mzfam99's Avatar
    I have a surface pro 4 that just keeps restarting, it says surface, and has a blue ring that is only half loaded, and it gets stuck there, and just restarts. I have done a hard restart, I tried the power and up volume, and I tried resetting with a usb with the power and down volume. Is there ANYTHING I can do to get this machine working?
    Attached Thumbnails img_20160610_174229621.jpg  
    06-10-2016 10:21 PM
  2. Chintan Gohel's Avatar
    I have a surface pro 4 that just keeps restarting, it says surface, and has a blue ring that is only half loaded, and it gets stuck there, and just restarts. I have done a hard restart, I tried the power and up volume, and I tried resetting with a usb with the power and down volume. Is there ANYTHING I can do to get this machine working?
    Have you considered taking it to a service centre?
    06-11-2016 04:20 AM
  3. mzfam99's Avatar
    No, I haven't I don't know where one is. Also, it is a used system, so it is registered to someone else.
    06-11-2016 11:29 AM
  4. onlysublime's Avatar
    try downloading a windows 10 image to a usb. of course, you need another PC to do this. boot off that usb drive and reset the machine to factory. since the windows 10 license is already activated, you won't have to worry about registration. wipe away any remnants of the previous owner by resetting to factory.
    Chintan Gohel likes this.
    06-11-2016 04:14 PM
  5. mzfam99's Avatar
    I have a usb that I created in order to reset it. The problem is, when I try to boot to the USB, it doesn't work. It just keeps going to the screen above.
    06-11-2016 08:20 PM
  6. onlysublime's Avatar
    that looks like a bad image. use a different USB drive and recreate the Windows 10 image
    Chintan Gohel likes this.
    06-12-2016 03:27 PM

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