1. dharnidhar's Avatar
    Hi colleagues,

    I am using SufacePro 4 and have the following issues. I see a bunch of updates when I click on Windows update but when I click the Install now button, they do not get installed and I get the following error message

    Updates are available.

    Intel driver update for Intel(R) AVStream Camera 2500.
    Microsoft driver update for Surface Pro 4 Firmware Update.
    Realtek Semiconductor Corp. driver update for Realtek High Definition Audio(SST).
    Microsoft driver update for Surface Keyboard Backlight.
    Microsoft driver update for Surface Pen Settings.


    Details

    We need to start a separate installation to complete this update. Select Install to start it. If you don't see the install window, minimize this window, or check the taskbar.

    Updates are ready to install



    When I click the Install nowbutton above, I see the following

    There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:
    • [ Intel Corporation driver update for Microsoft Camera Rear - Error 0x80248007]
      [Intel driver update for Intel(R) AVStream Camera 2500 - Error 0x80248007]
      [Microsoft driver update for Surface Digitizer Integration - Error 0x80248007]
      [Microsoft driver update for Surface Keyboard Backlight - Error 0x80248007]
      [Microsoft driver update for Surface Pen Settings - Error 0x80248007]



    When I click the Details link above, I see the following

    Intel driver update for Intel(R) AVStream Camera 2500

    Waiting for install

    Microsoft driver update for Surface Pro 4 Firmware Update

    Error

    Realtek Semiconductor Corp. driver update for Realtek High Definition Audio(SST)

    Error

    Microsoft driver update for Surface Keyboard Backlight

    Error

    Microsoft driver update for Surface Pen Settings

    Error

    Microsoft driver update for Surface Digitizer Integration

    Error

    Intel Corporation driver update for Microsoft Camera Rear

    Waiting to install





    I would like to hear if anyone on this group had problems and how they have fixed this issue. Thank you very much for your support.



    - Dharnidhar
    07-28-2016 09:35 PM
  2. realwarder's Avatar
    Run the "Windows Update troubleshooter".
    07-28-2016 11:33 PM
  3. dharnidhar's Avatar
    Tried even that, does not work
    07-29-2016 12:34 AM

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