1. SNLJ's Avatar
    Hello,

    Since taking the Anniversary update, I am unable to consistently connect to my external monitor via an HDMI adapter.

    The issue first presented yesterday, but a restart allowed me to connect. Today, I have been completely unable to connect even after restarting. Tech support just had some remote time with my computer, and was unable to make anything work. The Tech first suggested that the HDMI cable was no longer supported by Microsoft, and then when I balked at buying a Microsoft-certified cable, he suggested I wipe my machine. Because performing a wipe will somehow make the cable supported again?

    At any rate, this cable and adapter worked flawlessly before the Anniversary update, and I'm wondering if anyone else has experienced this or can offer anything to try.

    If it's helpful to know, I have the 256/8 GB i5 model.

    Thanks in advance.
    08-11-2016 12:32 PM
  2. Chintan Gohel's Avatar
    can you check in device manager where there's any driver issue with the adaptor?
    08-14-2016 11:20 AM
  3. SNLJ's Avatar
    No issues in the device manager.
    08-15-2016 09:33 AM
  4. Chintan Gohel's Avatar
    No issues in the device manager.
    can you temporarily test with another cable?
    08-16-2016 08:25 AM
  5. SNLJ's Avatar
    I've tried with another HDMI cable, but no luck. I haven't tried another adapter, but I'm not really in the position to do that without buying one. And since this all worked flawlessly before the update, I have trouble believing it's suddenly a hardware issue.
    08-16-2016 08:31 AM
  6. Chintan Gohel's Avatar
    I've tried with another HDMI cable, but no luck. I haven't tried another adapter, but I'm not really in the position to do that without buying one. And since this all worked flawlessly before the update, I have trouble believing it's suddenly a hardware issue.
    perhaps wait for the next update?
    08-21-2016 02:20 PM

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