1. Axeelant's Avatar
    So here's the thing. I have an issue since forever. Device: SP4, i5, 8GB, 256GB.

    I turn on my Surface, try to play any video, offline or online in any browser, and it just keeps on loading, but never plays. Flash is enabled, I'm not on insider, but have the last AU, everything updated, drivers too. The only thing I can try is restart my PC, and hopefully everything works then, if not, I just keep on restarting until it does. It will then work just fine until the next restart.

    Anyone else having this issues or has a possible solution for me as this is becoming more and more frustrating... Something other than reset please.

    Thank you
    09-21-2016 04:16 AM
  2. Maurizio Troso's Avatar
    So here's the thing. I have an issue since forever. Device: SP4, i5, 8GB, 256GB.

    I turn on my Surface, try to play any video, offline or online in any browser, and it just keeps on loading, but never plays. Flash is enabled, I'm not on insider, but have the last AU, everything updated, drivers too. The only thing I can try is restart my PC, and hopefully everything works then, if not, I just keep on restarting until it does. It will then work just fine until the next restart.

    Anyone else having this issues or has a possible solution for me as this is becoming more and more frustrating... Something other than reset please.

    Thank you
    Seems a codec iussue. Search, downlaod and install the K-Lite Megapack codec full, select the advanced installation and UNSELECT all extra players and options it might ask to install. Then reboot
    vezycash likes this.
    09-21-2016 04:43 AM
  3. Axeelant's Avatar
    Seems a codec iussue. Search, downlaod and install the K-Lite Megapack codec full, select the advanced installation and UNSELECT all extra players and options it might ask to install. Then reboot
    So codecs are still an issue in WIN 10? I automatically thought this is a thing of the past. I'll try that, and report back when fully tested.

    K-lite helped me on Win XP so it might do the trick here haha ;)

    Thanks
    09-21-2016 05:49 AM
  4. Maurizio Troso's Avatar
    So codecs are still an issue in WIN 10? I automatically thought this is a thing of the past. I'll try that, and report back when fully tested.

    K-lite helped me on Win XP so it might do the trick here haha ;)

    Thanks
    I use K-lite since XP on Seven, 8.1 and 10 . But the new app Tv & Movies shows all FullHD/DTS movies without any iussue
    09-21-2016 06:40 AM
  5. anon(9603734)'s Avatar
    So here's the thing. I have an issue since forever. Device: SP4, i5, 8GB, 256GB.

    I turn on my Surface, try to play any video, offline or online in any browser, and it just keeps on loading, but never plays. Flash is enabled, I'm not on insider, but have the last AU, everything updated, drivers too. The only thing I can try is restart my PC, and hopefully everything works then, if not, I just keep on restarting until it does. It will then work just fine until the next restart.

    Anyone else having this issues or has a possible solution for me as this is becoming more and more frustrating... Something other than reset please.

    Thank you
    It sounds like it could be the same issue a small number of us had recently with our SP4's (and also some Surface Book users), caused by the Anniversary Update. When you turn the device on following a full shut down, then videos don't play (you might find sound does not work too, nor the microphone). However, after restarting the device everything functions as it should. A workaround I found on a different site, and has resolved the issue for us, is to turn off fast start up (see screenshot). Hope this workaround helps you until Microsoft issues a fix

    disable.png
    09-21-2016 01:20 PM
  6. Axeelant's Avatar
    A workaround I found on a different site, and has resolved the issue for us, is to turn off fast start up (see screenshot). Hope this workaround helps you until Microsoft issues a fix

    Click image for larger version. 

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    Thanks a lot for your suggestion. I have turned "Fast shutdown" OFF and will take a few days, maybe weeks to fully test and see if the problem occurs again :) Hope this will fix it tho...

    Will report back in case someone else has the same issue :)
    09-21-2016 03:15 PM
  7. lmoritz's Avatar
    Thanks. That explains and fixes it!
    09-22-2016 03:47 PM
  8. ttsoldier's Avatar
    Strange. I've never had this problem on my SP4
    09-22-2016 04:13 PM
  9. Axeelant's Avatar
    Thanks. That explains and fixes it!
    U also had this? I was searching online and didn't find anything usefull... So it must be rare. For me it is also working ATM, but will report back :)

    Take care
    anon(9603734) likes this.
    09-23-2016 02:27 PM

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