05-12-2018 09:11 AM
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  1. ttsoldier's Avatar
    Happened to mine. The issue is actually quite common and is due to chances in brightness. The device is faulty and its better if you could return/replace it.

    I returned mine after that for a full refund because I didn't want to deal with it again. Wanted to go back to Mac but the portability and size of surface pro 4 are the best so still trying to make decisions.
    Like I mentioned twice in my posts above. The last cumulative update to .351 solved the problem for me.
    11-09-2016 05:23 PM
  2. ttsoldier's Avatar
    Happened to mine. The issue is actually quite common and is due to chances in brightness. The device is faulty and its better if you could return/replace it.

    I returned mine after that for a full refund because I didn't want to deal with it again. Wanted to go back to Mac but the portability and size of surface pro 4 are the best so still trying to make decisions.
    Like I mentioned twice in my posts above. The last cumulative update to .351 solved the problem for me.
    11-09-2016 05:23 PM
  3. ckkwoh's Avatar
    Mine also flicker. On and Off. 3 hrs + it will flicker, seem like heating problem.
    01-30-2017 05:45 AM
  4. syed hussam uddin's Avatar
    hi i am facing this issue and i dont know what to do. kindly help and how to replace or get refund from microsoft because this is the second time i an about to replaced .
    03-03-2017 08:35 AM
  5. SolariXxX's Avatar
    This is unacceptable, no problem with Surface Pro 3 for years, so why Surface Pro 4 is so bad quality and not reliable?
    08-14-2017 11:39 AM
  6. whpcrepair's Avatar
    If its within 1 year take it to the store, they will replace it, every time they replace it tour warranty starts over
    08-14-2017 12:57 PM
  7. whpcrepair's Avatar
    Do it flicker when battery is low, if so it could be a bad video driver, i faced that with an Asus laptop after a update
    08-14-2017 12:58 PM
  8. lbp775's Avatar
    Mine started flickering about two weeks ago. This is after 1.5 years of pretty smooth operation. It would sometimes flicker at first startup, other times it gave me about 20 minutes before it gets the jitters. And I'm out of warranty so I don't have alot of options.
    10-24-2017 02:42 PM
  9. Gary Hall1's Avatar
    100% this is heat problem, so I highly doubt this can be fixed on software level. it happens when the Surface is loud and hot to the touch due to high CPU or memory usage. Recent update have made it worse as well. Yeah, never buying another Surface product again.
    11-21-2017 10:35 AM
  10. will22710's Avatar
    This is as pretty wide spread issue that MS is ignoring. Take a look at www.flickergate.com or #flickergate on twitter

    @ttsolder which version number ".351" are you referring to? I'm on Windows 10, 1709 and fully updated and I'm still seeing the issue.
    11-30-2017 05:25 PM
  11. stewardrose's Avatar
    Having this problem as well. But my device is 2 years old. However this coincidences with the change of my usage behavior. About exactly one year ago I started to push the device harder by playing more games on it. So maybe it is a problem with the durability of the CPU/integrated grafic/thermals. The MS support chat employee I talked with is also assuming this.
    12-17-2017 12:47 PM
  12. slysy's Avatar
    There is a 130page thread on the MS forums about this issue.
    Seems outrageous to me. The problem is clearly widespread and MS appears to be doing nothing about it.
    Would love to see some coverage of this on the windowscentral frontpage - that would put the pressure on for MS to address the issue

    https://answers.microsoft.com/en-us/...1-310ddd869d1d
    01-25-2018 02:31 PM
  13. DRTigerlilly's Avatar
    @whpcrepair, that is inaccurate. The warranty does not reset with a replacement, you get an additional 3 months at best.
    02-01-2018 11:05 PM
  14. peter bjerg's Avatar
    Mine is seriously flickering too. Happened just 3 months after warranty. And no response from Microsoft. Working at a university and we are considering to publish a non-recommendation to other universities and companies we are working with. Any experience that the problems have been solved?
    03-07-2018 04:25 AM
  15. tripsck's Avatar
    WHEN WILL MICROSOFT HAVE THE DECENCEY TO ADMIT TO THIS HARDWARE DEFECT!!!!! Mine is a Microsoft Pro 4 over $2.5k
    04-22-2018 01:39 PM
  16. lbp775's Avatar
    Good news guys. Microsoft will now replace your SP4 if you have this issue. I got on a chat with them yesterday and set up a Case number. Unfortunately the code for replacement wasn't set up on their system yet so they couldn't generate the order. They updated me later on and told me that it will be available on 5/15. I've been dealing with this flickering issue for months and I'm glad they're now doing something about it.
    05-12-2018 09:11 AM
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