1. dc9super80's Avatar
    My Surface Pro 4, has a cracked screen. It is cracked in the upper right corner in the bezel area, so it doesn't affect my ability to see the screen. I put some tape over it so it would cut me while using it etc. Nevertheless, I want to change it. It is a an i7, 8GB, 256GB device, so it was an investment that I wish to continue benefiting from. What are my options though?

    1. Am I able to trade it in to MSFT and get a a discount for a new device, let's say the new Surface Pro, or does that only apply to non-damaged devices?

    2. I know I can exchange the device and get a new one for $450 but I live outside of the US, and the next time I am there, I will be in a city (Denver) with a small MSFT store, that I imagine won't have the configuration I have.

    So what are my options?
    08-02-2017 10:47 AM
  2. rdubmu's Avatar
    Do you have Microsoft complete?
    08-03-2017 08:33 PM
  3. dc9super80's Avatar
    Sadly, I do not. In my defense, this is the first time I have broken a electronic device.
    08-03-2017 08:35 PM
  4. xandros9's Avatar
    Here's what I remember:

    1. Exchange for a refurbished/new(?) unit for a discount, as you already know.

    2. Try to find a shop willing to replace the display for less, I'm not sure you will given the sheer difficulty and risk of breaking something.

    3. Purchase an entirely different new/used/refurb device that's both more durable and less difficult to repair, which won't be hard given that Surface portables and Macbooks are as repair-unfriendly as you can conceivably get.

    I personally recommend this if it's not already apparent. You don't have to get a bulky ThinkPad like me, but I believe Lenovo, Dell, maybe HP might have some svelte hybrids that aren't disposable in their business lineups.
    08-04-2017 10:17 AM
  5. dc9super80's Avatar
    I am going to take it to the store when I get to the US, and either try to get a direct replacement for the 450 or try to get a discount for a new machine (the new Surface Pro).
    08-08-2017 06:53 AM
  6. neosdesign's Avatar
    My Surface Pro 4, has a cracked screen. It is cracked in the upper right corner in the bezel area, so it doesn't affect my ability to see the screen. I put some tape over it so it would cut me while using it etc. Nevertheless, I want to change it. It is a an i7, 8GB, 256GB device, so it was an investment that I wish to continue benefiting from. What are my options though?

    1. Am I able to trade it in to MSFT and get a a discount for a new device, let's say the new Surface Pro, or does that only apply to non-damaged devices?

    2. I know I can exchange the device and get a new one for $450 but I live outside of the US, and the next time I am there, I will be in a city (Denver) with a small MSFT store, that I imagine won't have the configuration I have.

    So what are my options?
    I am not sure but have you tried getting the surface repaired? Hard Surface Repair - Re-New Surface Systems
    02-17-2018 07:48 AM

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