1. leo74's Avatar
    I pre-ordered the Pro X and a few days ago, my payment started to show as processing in my bank account. Hasn't changes since and on the store the status is still the same as it was when I placed the order.
    Shouldn't it be on the way by now?

    Looks like pre-orders at MSFT quite a mess.
    11-02-2019 12:37 PM
  2. leo74's Avatar
    Yeah, scratch that.
    The amount is no longer processing, it is simply gone.
    I ordered this device for a new job I start on Monday, so Tuesday delivery would have worked perfectly.
    Why can't they get their act together?
    11-02-2019 12:53 PM
  3. bulls96's Avatar
    I Pre-ordered from best buy (since I got coupons and gift cards I could use) and theirs come out on Nov 15 I'm hoping against hope like you they come out earlier. #falsehope
    11-02-2019 01:15 PM
  4. leo74's Avatar
    I'm on a chat with support now. I'll let you guys know the outcome...
    11-02-2019 01:55 PM
  5. leo74's Avatar
    So, they screwed up again. They offered to cancel my preorder and reprocess it, with delivery in 7 business days. Canceled the whole order. What's the point of a preorder if I get it after people can pick it up in the store???
    This is how they lose customers.
    11-02-2019 02:18 PM
  6. pavvento's Avatar
    What a joke. I pre-ordered the day it came out and had to be contacted several times because of screw ups on their end. I'm now seeing an expected delivery date of tomorrow evening.
    11-05-2019 01:13 PM
  7. leo74's Avatar
    I went and ordered the Pro 7 instead. Came in today. No X for me.
    11-05-2019 05:39 PM
  8. dpgx81's Avatar
    What a joke. I pre-ordered the day it came out and had to be contacted several times because of screw ups on their end. I'm now seeing an expected delivery date of tomorrow evening.
    I picked up a base model this morning at Best Buy - literally the only store in all of Upstate NY that had inventory (this includes Canada, and 120 miles east). I had to go to the MS store for the keyboard/pen, but this device is fantastic from a build/quality/battery life / performance standpoint. I can't wait to walk into meetings without asking WiFi passwords or credentials going forward with LTE setup.

    Anyone considering, if you understand limitations of WOA, you'll be very happy with the device. I had a NovaGo when it came out and returned it, unstable and awful performance all around. I'm blown away by the progress in such a short period. Not only that but the quality of this device is amazing. I love the MS Whiteboarding app, I'll get some use out of this going forward for sure.
    pavvento likes this.
    11-05-2019 05:39 PM
  9. pavvento's Avatar
    I picked up a base model this morning at Best Buy - literally the only store in all of Upstate NY that had inventory (this includes Canada, and 120 miles east). I had to go to the MS store for the keyboard/pen, but this device is fantastic from a build/quality/battery life / performance standpoint. I can't wait to walk into meetings without asking WiFi passwords or credentials going forward with LTE setup.

    Anyone considering, if you understand limitations of WOA, you'll be very happy with the device. I had a NovaGo when it came out and returned it, unstable and awful performance all around. I'm blown away by the progress in such a short period. Not only that but the quality of this device is amazing. I love the MS Whiteboarding app, I'll get some use out of this going forward for sure.
    I'm hoping there will be some guides on how to use it in the best way possible, for example - which version of Office to download? The reviews seem to make it seem like the Store doesn't do a good job of filtering out ARM native apps versus emulated apps.
    dpgx81 likes this.
    11-05-2019 05:58 PM
  10. dpgx81's Avatar
    Agreed, I havent honestly even gotten to the Windows Store yet - just setup the primary apps I use from an Office perspective. I'm looking forward to the Chromium Edge Arm64 release as well. I'm using the standard office apps and they're quick and responsive, I Haven't had any issues and worked the second half of the day from it (Power Point, Excel and Outlook).

    It's good enough that I hate waiting for a Surface Duo now!
    Last edited by dpgx81; 11-05-2019 at 06:57 PM.
    11-05-2019 06:01 PM
  11. bulls96's Avatar
    I picked up a base model this morning at Best Buy - literally the only store in all of Upstate NY that had inventory (this includes Canada, and 120 miles east). I had to go to the MS store for the keyboard/pen, but this device is fantastic from a build/quality/battery life / performance standpoint. I can't wait to walk into meetings without asking WiFi passwords or credentials going forward with LTE setup.

    Anyone considering, if you understand limitations of WOA, you'll be very happy with the device. I had a NovaGo when it came out and returned it, unstable and awful performance all around. I'm blown away by the progress in such a short period. Not only that but the quality of this device is amazing. I love the MS Whiteboarding app, I'll get some use out of this going forward for sure.
    Went to the BB store here too but they had none in stock. Just a display unit.
    dpgx81 likes this.
    11-05-2019 07:23 PM
  12. dpgx81's Avatar
    I'm almost positive this was a cancelled preorder. The minute I woke up I checked stock regionally, and when I found one I did in store pickup.
    11-05-2019 07:29 PM
  13. bulls96's Avatar
    So my best buy order just shipped and should be here by Nov 8!

    One full week before the stated delivery.

    My problem now is I'm going out of town that day
    dpgx81 likes this.
    11-06-2019 08:05 PM
  14. dpgx81's Avatar
    That would be my luck too :( Hopefully you have someone that can sign for it, on a high note it gives you something to look forward to on your return.
    11-07-2019 06:45 AM
  15. pavvento's Avatar
    So my best buy order just shipped and should be here by Nov 8!

    One full week before the stated delivery.

    My problem now is I'm going out of town that day
    Interestingly mine said no signature required and they left it. I don't know if it has something to do with my parents' FedEx profile (was shipped to my parents house since I'm visiting) or if that's the default. I didn't make any changes to shipping.

    I'm glad since nobody was home, but also a little concerning considering the price of the product and exposure to the elements.
    Attached Thumbnails 8b584ed1-3f27-49d7-b001-41ff93a0928d.jpeg  
    Last edited by pavvento; 11-07-2019 at 03:44 PM. Reason: Added photo
    11-07-2019 03:42 PM
  16. robertopod1968's Avatar
    No worries about the elements. It's wrapped up tighter than Hillary Clintons emails.
    11-08-2019 04:49 AM
  17. bulls96's Avatar
    Mine arrived before I left for the weekend.

    With my luck thought the unit is dead. Screen won't turn on.

    Exchanging when I get back.

    Should have enough time to get my wraps and cases to protect it.
    11-08-2019 12:49 PM

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