12-18-2013 12:00 AM
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  1. twelvetudors's Avatar
    twelvetudors
    The Netflix app keeps changing the aspect ratio while playing video. It'll go from taking up the whole screen to being about half an inch from the side borders then back. It's very annoying.

    I looked it up and somebody else suggested upgrading video card drivers but that doesn't seem to be it.
    11-26-2013 05:16 PM
  2. Laura Knotek's Avatar
    Laura Knotek
    Moderator
    It is possible that the aspect ratio of the movie or TV show you are watching is an older aspect ratio. Is it an older show from before HDTV existed?
    11-26-2013 08:45 PM
  3. twelvetudors's Avatar
    twelvetudors
    Originally Posted by Laura Knotek
    It is possible that the aspect ratio of the movie or TV show you are watching is an older aspect ratio. Is it an older show from before HDTV existed?
    That's what I thought at first, but it doesn't make sense. On older shows that don't have a 16:9 format, they still switch screen sizes by about half an inch on both sides, even though they're not full screen. This has also happened on newer shows like Dexter, and older shows like Scrubs.
    11-28-2013 12:02 PM
  4. Laura Knotek's Avatar
    Laura Knotek
    Moderator
    Originally Posted by twelvetudors
    That's what I thought at first, but it doesn't make sense. On older shows that don't have a 16:9 format, they still switch screen sizes by about half an inch on both sides, even though they're not full screen. This has also happened on newer shows like Dexter, and older shows like Scrubs.
    I'm not sure what else it could be in that case. I don't have a Surface Pro 2, but I'm running Windows 8.1 on a new PC with 16:9 monitor and I use the Netflix app a lot. I always use the app, rather than view Netflix in a browser.
    11-28-2013 12:34 PM
  5. keats871's Avatar
    keats871
    I am having the same issue on my Surface RT. It is annoying as heck.
    11-28-2013 11:18 PM
  7. phage80's Avatar
    phage80
    It is an issue with the modern ui app when switching to the 1750kbps anamorphic stream it does not always adjust the aspect ratio after switching.

    I have reported the issue to netflix so hopefully be fixed sometime.
    12-07-2013 09:53 PM
  8. mattdawson75's Avatar
    mattdawson75
    I have Windows 8.1 Pro 64 bit on my DESKTOP PC, and it still does it! The app and in my browser!
    12-18-2013 12:00 AM
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