1. mylumia928's Avatar
    So my surface just started shutting down every time I close the type cover or press the power button. How can I get it to just go to sleep mode? Please help!
    07-24-2014 09:11 PM
  2. xandros9's Avatar
    Check in the desktop power options, see what it has for the lid and power button set
    07-24-2014 09:20 PM
  3. mylumia928's Avatar
    Check in the desktop power options, see what it has for the lid and power button set
    Just blank spaces. I never messed with those settings.
    07-24-2014 09:59 PM
  4. stephen_az's Avatar
    Just blank spaces. I never messed with those settings.
    The settings should not be blank. They should say sleep - other options are shutdown and do nothing. If they are literally blank the power profile is likely corrupt. You can try hitting restore defaults and see if they reset. Even if they do though I would be concerned about some underlying issue that triggered the problem. You might also check Event Viewer and see what is listed under critical and errors...
    07-24-2014 11:33 PM
  5. mylumia928's Avatar
    Thanks for all the help. I have found what the issue was after some more research. The surface can't go into sleep mode if Hyper-V is enabled. I disabled it and everything is fine now.
    xandros9 and rdubmu like this.
    07-25-2014 12:20 AM

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