Battery in my pen exploded...!!!

[Infiniteey]

I've only had it 3 days.. What the hell....

Just testing the pen out in OneNote when suddenly I feel and hear a loud pop from inside the pen.
I test the pen and it still works on the Surface. I think to myself that I might be imagining it but open it up just in case.
Unscrew the pen and drop the battery into my bin. I can hear the battery popping like rice crispies.
I look at the pen and can see battery acid on the plastic tag. See picture.
The bin is now outside on my driveway.
Not impressed. Who should I be contacting about this? :angry:

 

[xandros9]

Microsoft of course.

 

[Infiniteey]

I'm from the UK but the SP3 was bought in the US but I suppose I will try the UK division first and see what they say.

 

[Peter England]

Are you not meant to have pulled that tag out?

Posted via Windows Phone Central App

 

[rdubmu]

If you unscrew it the tag comes out. It's normal

 

[Aeons]

Which brand battery was it?

 

[xboxonthego3]

Yea I bet the tag was the source of your problem. I'm fairly certain you are supposed to take it off. My brother and I did.

 

[tweedie]

The tag I don't think should be removed because it has important information on it (ie don't throw in bin) and doesnt look like its combustible.

So, it certainly is a bit of a worry that exploding battery caused by some sort of short circuiting. Did you get it wet? Could be just a case of leaking battery.

Either way, probably best to speak to Microsoft and let us know if the tag should be removed or not!

 

[Adam_ation]

I'm from the UK but the SP3 was bought in the US but I suppose I will try the UK division first and see what they say.

Just get onto Microsoft support, they will sort you out with a replacement. I bought mine in the US and the its still covered by the warranty over here in the UK - Adam

 

[Marcellus1]

As for the tag, I was chatting with a microsoft rep a while back about the pen and mentioned the tag. They specifically instructed me to leave the tag in the pen. I don't think it will hurt pen performance or anything to remove it, but it does have useful information on it as tweedie mentioned above.

 

[Visa Declined]

Someone posted a picture somewhere that the battery that came with the pen in their SP3 had an expiration date of 2013. Microsoft shipped the tablet with expired batteries. I hope they got a deal on them!

 

[Adam_ation]

Someone posted a picture somewhere that the battery that came with the pen in their SP3 had an expiration date of 2013. Microsoft shipped the tablet with expired batteries. I hope they got a deal on them!

Correct me if I'm wrong but did they mistake the manufacturing date (stamped) for the exp date, heres mine...

- Adam

 

[ShinraCorp]

Wait they use a battery on the pen? I didn't know that.... What's the battery for?

 

[anon(8985111)]

Wait they use a battery on the pen? I didn't know that.... What's the battery for?

Since the new pen is Bluetooth enabled you will need a battery for it (as opposed to the pen that shipped with the SP / SP2).

 

[TechFreak1]

Wait they use a battery on the pen? I didn't know that.... What's the battery for?

The pen has two sets of batteries, the AAAA and 2xcell batteries.

The AAAA only powers the only powers writing, right-click and erasing and the 2xcell batteries power the bluetooth connection. Otherwise it wouldn't function if you unscrewed it as you can't fit a AAAA battery in where the bluetooth is housed.

Source:

Sean Ong's Surface pro 3 videos.

Also this should help, did a quick bing search.

Microsoft Surface Pen for Surface Pro 3

 

[realwarder]

You definitely need a new pen. Contact Microsoft and they'll replace.