01-21-2016 06:54 PM
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  1. markh123's Avatar
    Anyone else getting constant Intel Driver Graphics crashes on their SP3 since the update to v1511 (build 10586.3)?
    I can easily reproduce it every time by playing about half a game of pyramid in solitaire in windowed mode.
    Pretty disappointing that MS can't even give us stable drivers for their own hardware.
    jasqid and bartclan like this.
    11-14-2015 04:15 PM
  2. James8561's Avatar
    Like I've stated in another thread in Win10 forum, the upgrade process has a high chance of corrupting your graphics driver, in addition to storage drivers and possible others. I highly recommend reinstalling all drivers after update.
    loribinca, jasqid and GSOgymrat like this.
    11-14-2015 07:10 PM
  3. markh123's Avatar
    hi James, thanks for this - do you have a recommendation for the best way to get the correct drivers? Until now I've let Windows Update do all the driver installs on my SP3 - thought it would be the safest way.
    11-15-2015 01:17 AM
  4. loribinca's Avatar
    Like I've stated in another thread in Win10 forum, the upgrade process has a high chance of corrupting your graphics driver, in addition to storage drivers and possible others. I highly recommend reinstalling all drivers after update.
    How was this not caught during testing? it's their OWN product for Christ's sake!
    11-16-2015 12:38 PM
  5. etphoto's Avatar
    hi James, thanks for this - do you have a recommendation for the best way to get the correct drivers? Until now I've let Windows Update do all the driver installs on my SP3 - thought it would be the safest way.
    the way I would do it go to device manager, delete the driver, reboot and driver should reinstalled on the reboot.
    11-16-2015 12:48 PM
  6. BGrewer's Avatar
    How was this not caught during testing? it's their OWN product for Christ's sake!
    Same thing happened to an RT Office update which crippled PowerPoint for a couple of days.
    11-16-2015 01:49 PM
  7. jasqid's Avatar
    Wow, I thought I was the only one. I was in the middle of completing a report under the Surface Support site because mines crashing multiple times the last few days. Gonna try this and see whats up. Its kinda pitiful that they haven't upgraded their driver since 7-17-15.
    11-16-2015 01:49 PM
  8. markh123's Avatar
    deleting the driver and rebooting didn't resolve the issue. Also tried running the surface pro 3 msi installer from official ms site. Still repeatedly will crash a minute into playing a game of solitaire. Any ideas what to try next? I don't really care about Solitaire, but I need to do a round of video editing on this device soon, and concerned that I will end up losing work because of this.
    11-16-2015 04:24 PM
  9. jasqid's Avatar
    Yeah. It helped for a day. Just got a crash again 24hrs later after doing the reinstall. I'm playing Star Wars Commander when it crashes. That game also makes the fan whine.

    Just tweeted @SurfaceSupport about it again.
    K Long likes this.
    11-17-2015 03:00 PM
  10. K Long's Avatar
    I have the same problem. Tried uninstalling the driver and rebooting....no change. This just started after the latest udate this week. I've tried several things but not being a computer expert I almost crashed the whole thing a couple nights ago. Hope somebody fixes this soon... But I'm glad to have found this forum and realize it wasn't just something I did that screwed it up. Thanks.
    11-19-2015 08:40 PM
  11. emmeborn's Avatar
    I installed the latest drivers from Intels site and have no more crashes. Strange that it wont work with Microsofts own drivers?
    11-23-2015 06:53 AM
  12. markh123's Avatar
    can I ask how you did that? I tried to install the latest graphics drivers from Intel's site but it told me "the driver is not validated for this computer"
    jasqid likes this.
    11-23-2015 01:18 PM
  13. jasqid's Avatar
    I installed the latest drivers from Intels site and have no more crashes. Strange that it wont work with Microsofts own drivers?
    Yeah, I have to ask too, how you did that because I got a notice that they were not compatible and could not be installed.
    11-23-2015 03:42 PM
  14. emmeborn's Avatar
    Downloaded the latest driver from Intel. In device manager chose update driver and pointed to the new Intel driver and got it installed. Never had driver crashes since that.
    11-24-2015 03:44 AM
  15. jasqid's Avatar
    I just downloaded 3different zip files of drivers and tried them all. I get a response that the best (current broken one) driver is currently installed.

    Could u please provide the details or link to the version you used?
    11-24-2015 07:02 AM
  16. emmeborn's Avatar
    This is the one I downloaded from intel. You need to update the driver from device manager an choose Have disk and locate the downloaded driver.

    https://downloadcenter.intel.com/dow...15-40-4th-Gen-
    11-24-2015 08:42 AM
  17. jasqid's Avatar
    This is the one I downloaded from intel. You need to update the driver from device manager an choose Have disk and locate the downloaded driver.

    https://downloadcenter.intel.com/dow...15-40-4th-Gen-
    Just got that to install. Will see how this works and report back.
    11-24-2015 09:27 AM
  18. queentut16's Avatar
    This is the one I downloaded from intel. You need to update the driver from device manager an choose Have disk and locate the downloaded driver.

    https://downloadcenter.intel.com/dow...15-40-4th-Gen-
    This is what worked for me as well. Haven't seen the graphics crash in the week or so since upgrading the driver.
    jasqid and urkel like this.
    11-24-2015 09:34 AM
  19. markh123's Avatar
    It won't let me install even if I browse to the downloaded driver. It tells me I already have the most appropriate driver installed.
    I'm starting to see these crashes more regularly now, when using Word for example.
    11-25-2015 05:29 AM
  20. emmeborn's Avatar
    Make sure you are in device manager and choose properties and then update driver manually.
    11-25-2015 05:43 AM
  21. hopmedic's Avatar
    Downloading it now. Hopefully this will work as it has for y'all.
    11-25-2015 01:31 PM
  22. anon(7901790)'s Avatar
    It's happened to me a couple of times now. I just updated my drivers...we'll see.

    Update: Everything seems to be working better. It also seems to have fixed some other weird issues that I was having.
    Last edited by gernerttl; 11-25-2015 at 04:06 PM.
    11-25-2015 02:45 PM
  23. drmodify's Avatar
    yeah had that too when I was playing simple games. now what happened is when I opened the SP3 from sleep it just was a black screen
    11-25-2015 06:42 PM
  24. James8561's Avatar
    I have that black screen problem too. I can see notifications and Cortana reminders on the bottom right and dismiss them, but everything else is black. Could it be an issue with Spotlight?
    11-28-2015 09:24 PM
  25. Lee Ka Chun's Avatar
    I have been facing graphic card restart issue for weeks.... let's see if install this driver will fix it...
    12-12-2015 08:17 PM
32 12

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