[markh123]

Anyone else getting constant Intel Driver Graphics crashes on their SP3 since the update to v1511 (build 10586.3)?
I can easily reproduce it every time by playing about half a game of pyramid in solitaire in windowed mode.
Pretty disappointing that MS can't even give us stable drivers for their own hardware.

[James8561]

Like I've stated in another thread in Win10 forum, the upgrade process has a high chance of corrupting your graphics driver, in addition to storage drivers and possible others. I highly recommend reinstalling all drivers after update.

[markh123]

hi James, thanks for this - do you have a recommendation for the best way to get the correct drivers? Until now I've let Windows Update do all the driver installs on my SP3 - thought it would be the safest way.

[loribinca]

Like I've stated in another thread in Win10 forum, the upgrade process has a high chance of corrupting your graphics driver, in addition to storage drivers and possible others. I highly recommend reinstalling all drivers after update.

How was this not caught during testing? it's their OWN product for Christ's sake!

[etphoto]

hi James, thanks for this - do you have a recommendation for the best way to get the correct drivers? Until now I've let Windows Update do all the driver installs on my SP3 - thought it would be the safest way.

the way I would do it go to device manager, delete the driver, reboot and driver should reinstalled on the reboot.

[BGrewer]

How was this not caught during testing? it's their OWN product for Christ's sake!

Same thing happened to an RT Office update which crippled PowerPoint for a couple of days.

[jasqid]

Wow, I thought I was the only one. I was in the middle of completing a report under the Surface Support site because mines crashing multiple times the last few days. Gonna try this and see whats up. Its kinda pitiful that they haven't upgraded their driver since 7-17-15.

[markh123]

deleting the driver and rebooting didn't resolve the issue. Also tried running the surface pro 3 msi installer from official ms site. Still repeatedly will crash a minute into playing a game of solitaire. Any ideas what to try next? I don't really care about Solitaire, but I need to do a round of video editing on this device soon, and concerned that I will end up losing work because of this.

[jasqid]

Yeah. It helped for a day. Just got a crash again 24hrs later after doing the reinstall. I'm playing Star Wars Commander when it crashes. That game also makes the fan whine.

Just tweeted @SurfaceSupport about it again.

[K Long]

I have the same problem. Tried uninstalling the driver and rebooting....no change. This just started after the latest udate this week. I've tried several things but not being a computer expert I almost crashed the whole thing a couple nights ago. Hope somebody fixes this soon... But I'm glad to have found this forum and realize it wasn't just something I did that screwed it up. Thanks.

[emmeborn]

I installed the latest drivers from Intels site and have no more crashes. Strange that it wont work with Microsofts own drivers?

[markh123]

can I ask how you did that? I tried to install the latest graphics drivers from Intel's site but it told me "the driver is not validated for this computer"

[jasqid]

I installed the latest drivers from Intels site and have no more crashes. Strange that it wont work with Microsofts own drivers?

Yeah, I have to ask too, how you did that because I got a notice that they were not compatible and could not be installed.

[emmeborn]

Downloaded the latest driver from Intel. In device manager chose update driver and pointed to the new Intel driver and got it installed. Never had driver crashes since that.

[jasqid]

I just downloaded 3different zip files of drivers and tried them all. I get a response that the best (current broken one) driver is currently installed.

Could u please provide the details or link to the version you used?

[emmeborn]

This is the one I downloaded from intel. You need to update the driver from device manager an choose Have disk and locate the downloaded driver.

https://downloadcenter.intel.com/dow...15-40-4th-Gen-

[jasqid]

This is the one I downloaded from intel. You need to update the driver from device manager an choose Have disk and locate the downloaded driver.

https://downloadcenter.intel.com/dow...15-40-4th-Gen-

Just got that to install. Will see how this works and report back.

[queentut16]

This is the one I downloaded from intel. You need to update the driver from device manager an choose Have disk and locate the downloaded driver.

https://downloadcenter.intel.com/dow...15-40-4th-Gen-

This is what worked for me as well. Haven't seen the graphics crash in the week or so since upgrading the driver.

[markh123]

It won't let me install even if I browse to the downloaded driver. It tells me I already have the most appropriate driver installed.
I'm starting to see these crashes more regularly now, when using Word for example.

[emmeborn]

Make sure you are in device manager and choose properties and then update driver manually.

[hopmedic]

Downloading it now. Hopefully this will work as it has for y'all.

[anon(7901790)]

It's happened to me a couple of times now. I just updated my drivers...we'll see.

Update: Everything seems to be working better. It also seems to have fixed some other weird issues that I was having.

[drmodify]

yeah had that too when I was playing simple games. now what happened is when I opened the SP3 from sleep it just was a black screen

[James8561]

I have that black screen problem too. I can see notifications and Cortana reminders on the bottom right and dismiss them, but everything else is black. Could it be an issue with Spotlight?

[Lee Ka Chun]

I have been facing graphic card restart issue for weeks.... let's see if install this driver will fix it...