1. Windows Central Question's Avatar
    I'm having an issue since applying the fall update. When waking up from sleep, my SP3 is occasionally not bringing up the login screen. The screen is black and the backlight comes on. I can move the mouse around with the touchpad. The only way to get out of this scenario is to hold down the power and volume up buttons.

    It seems to only happen after the SP3 has been sleeping for a while. If I just lock it and come back 10 minutes later, this doesn't happen. Anyone else experience this issue?
    11-15-2015 06:05 AM
  2. Mark Kaplan's Avatar
    I'm experiencing a similar issue where my SP3 won't wake up without hitting the power button.
    11-15-2015 06:14 AM
  3. rhapdog's Avatar
    At this time, the best thing I can suggest is to report the issue via Windows Feedback to make sure that Microsoft is aware of the issue. Apparently we're getting reports on other hardware configurations as well, not just the SP3.

    Reporting it to Microsoft via the Windows Feedback app will help us get the fastest results. Not as fast as we would like, but faster than not reporting.
    11-15-2015 10:12 AM
  4. Mark Kaplan's Avatar
    At this time, the best thing I can suggest is to report the issue via Windows Feedback to make sure that Microsoft is aware of the issue. Apparently we're getting reports on other hardware configurations as well, not just the SP3.

    Reporting it to Microsoft via the Windows Feedback app will help us get the fastest results. Not as fast as we would like, but faster than not reporting.
    Already done and good suggestion!
    11-15-2015 10:19 AM
  5. rhapdog's Avatar
    Already done and good suggestion!
    Well, I had thought about suggesting you offer it some coffee, but was afraid of the lawsuit after the device started sizzling and smoking.

    Coffee always works for me when I have trouble waking up. ;)
    11-15-2015 11:02 AM
  6. pankaj981's Avatar
    Have you checked your power options?

    1) Control Panel >> Power Options >> Choose what the power button does >> When I press the power button >> On battery = "Sleep" & Plugged in = "Sleep"
    2) Shutdown settings >> Turn on fast startup (recommended) = checked
    rhapdog likes this.
    11-15-2015 11:15 AM

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