1. refishafi's Avatar
    this is really irritating me, thinking of returning my pro 4 and going back to pro 3

    i just can't seem to turn the thing on! especially after closing lid or leaving it to go to sleep. i've had to shut it down and reboot.

    boot time is slower than the pro 3

    i wld not expect this from such an expensive machine

    any ideas?
    12-24-2015 02:50 PM
  2. Grimmric's Avatar
    Dont let it go to sleep. It has a problem with that.
    Let it hibernate.
    12-24-2015 03:37 PM
  3. decider's Avatar
    So far I am not having any issues with sleep. I just received my SP4 last evening (December 23) and after reading your comment here, it caused me to want to see if my PRO 4 had issues with sleep. Mine woke right up without issue
    12-24-2015 07:21 PM
  4. GMJeff's Avatar
    I just picked up my SurfacePro4 about a week ago and installed the firmware updates that were waiting before I setup anything else. I can close the type cover or shut down/restart and startup doesn't seem to take any longer than my SurfacePro3 did, in either aspect.

    I have left the sleep settings at their default values.
    12-25-2015 01:43 AM
  5. refishafi's Avatar
    Mine does not happen all the time but when it does
    Press power button to turn on, nothing happens
    Press power button again, red camera light turns on but nothing happens
    Press power button again, camera light goes off, nothing happens
    Finally give up and long press power button, turn unit off, turn back on again
    Extremely frustrating
    12-25-2015 02:57 AM
  6. decider's Avatar
    Mine does not happen all the time but when it does
    Press power button to turn on, nothing happens
    Press power button again, red camera light turns on but nothing happens
    Press power button again, camera light goes off, nothing happens
    Finally give up and long press power button, turn unit off, turn back on again
    Extremely frustrating
    I have not had any of these issues.
    12-25-2015 10:59 AM
  7. boltman2013's Avatar
    Surface 4 101

    To turn off press power once quickly (Hold down 20-30 seconds for complete shutoff)

    To turn on Hold power button down for 2 seconds then let go (Quick also works , use 2 second hold down if having trouble)

    ---------------------------------

    Two-button Shutdown (For troubleshooting)
    Press and hold the power button for 30 seconds.
    Press and hold the volume up button and the power button for at least 15 seconds.
    Wait 10 seconds
    Press the power button normally

    Advanced boot
    Power+ Vol up ON
    ----

    I do NOT suggest using sleep nor hibernate at all on SP4 until they fix it..then use sleep never hibernate
    12-25-2015 11:25 AM
  8. bucfan11's Avatar
    Mine does not happen all the time but when it does
    Press power button to turn on, nothing happens
    Press power button again, red camera light turns on but nothing happens
    Press power button again, camera light goes off, nothing happens
    Finally give up and long press power button, turn unit off, turn back on again
    Extremely frustrating
    My 18 month old Dell did this since Windows 10 came out. There was an update from Dell that installed a week or so ago, mine is ok now.
    12-25-2015 03:30 PM

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