1. hasanajouz's Avatar
    I bought SP4(i5/8GB) two days ago.
    the camera was working fine.
    I wanted windows Hello to work so i downloaded the last firmware before and installed it directly from this microsoft link before starting the updates:
    after this update is finished the windows hello option appeared but the camera never worked.
    always says: something wrong happened.

    I tried to reset the surface to factory reset but same issue because it is firmware issue not windows 10 issue.

    Anybody knows how can i make it work again.
    01-13-2016 03:53 AM
  2. th34monk3ys's Avatar
    Get the fright firmware for your surface and flash it properly, fine the launch version or updated.
    hasanajouz likes this.
    01-13-2016 04:30 AM
  3. hasanajouz's Avatar
    I solved the problem.
    it was because last update has problem in intel single imaging processor driver.
    i uninstalled the device and its driver and installed it manually from this link:
    and now everything is working fine.
    Last edited by hasanajouz; 01-14-2016 at 03:52 AM.
    01-14-2016 12:16 AM
  4. th34monk3ys's Avatar
    If you registered your device by serial number on Microsoft site this would provide you the release version of your system as a file you can download for min 2 years, you could also go there now and do it! Just a thought
    01-14-2016 01:37 AM

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