1. William Sanderson's Avatar
    Sorry, Title should read for models Surface Pro 2 and Surface Pro 3!
    Announced here on ZDnet Microsoft to recall some Surface Pro power cables | ZDNet
    Microsoft will be announcing a recall this Friday for certain Surface Pro 2 and Pro 3 Power/Charger Cords for issues with the cords shorting after being bent or kinked causing wires to break.
    Last edited by William Sanderson; 01-20-2016 at 01:47 PM. Reason: Correction noted for Title
    01-20-2016 01:45 PM
  2. Mark Kaplan's Avatar
    WC reported on this as well Microsoft will issue a voluntary recall on some Surface Pro AC power cords | Windows Central and its actually for all models of the Surface Pro except SP4.
    I have 2 dead power supplies from a Pro & Pro 2 that I'm hoping I can get replaced.
    01-20-2016 02:17 PM
  3. onlysublime's Avatar
    Yeah, I'm definitely going to replace my power supply.

    The sad part is I have 2 Surface Pro 2 machines and one of the power supplies went bad so I threw it away because I was going to buy a new one. So right now, both machines are sharing the same power supply (thank goodness for my battery type cover). I could've gotten it replaced for free.
    01-20-2016 03:35 PM
  4. William Sanderson's Avatar
    WC reported on this as well Microsoft will issue a voluntary recall on some Surface Pro AC power cords | Windows Central and its actually for all models of the Surface Pro except SP4.
    I have 2 dead power supplies from a Pro & Pro 2 that I'm hoping I can get replaced.
    From Microsoft Surface Support Site:
    "Microsoft AC power cord recall for Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices

    Get details and answers to common questions about the Microsoft Surface Pro AC power cord recall. Learn how to order a free replacement part if your Surface Pro power cord is affected.

    Parts eligible for replacement

    This recall applies to: •AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before March 15, 2015

    This recall DOES NOT apply to: •AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after March 15, 2015, Microsoft Surface Pro 4, and Microsoft Surface Book
    •Power supplies with DC power cord for all devices
    •AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3, and Microsoft
    Surface 3"
    Link to Support Site: https://forums.windowscentral.com/e?...token=cgBtr5_h
    01-21-2016 09:39 AM
  5. onlysublime's Avatar
    abb399ad-5eca-4616-8771-6d6d778b48b4.png-n-surface-power-cord-type-en-us.png
    AC power cord

    211dc2dc-6441-4215-9615-9ea0ae01afdc.png-n-surface-psu-type-en-us-red.png
    Power supply with AC power cord on right

    Yes, it only covers the power cord, not any of the rest of the power supply. So it wouldn't have helped me with my bad power supply (the connection on the other side of the power supply became frayed and stopped charging).
    01-21-2016 12:17 PM
  6. Digital Moe's Avatar
    I have just had a really frustrating experience with Microsoft Support about this, we have about 70 odd Surface Pro 3s some bought after the March 2015 date and some before. However being a Enterprise environment the poser supply's have all been mixed up so I don't know which one came with which and they are not will to replace the cord for everyone. Now here is the kicker they tell me there is a physical difference between them but couldn't direct me to where on their webpage these images are. I have looked on the recall site and there is nothing about what you should look for. I can see a physical difference on the AC cord for the 4 but every 3 I have looked at has the same type of cord.

    Anyone found images of the affected models?
    01-25-2016 05:38 AM
  7. eusty's Avatar
    Anyone found images of the affected models?
    Are yours UK models? If they are I can photograph both leads as my replacement arrived today.
    01-28-2016 04:01 PM
  8. Digital Moe's Avatar
    Yes they are UK models, would be interesting to see what the differences. I spoke to my MS account manager and he just agreed to send me 70 cables.
    01-28-2016 04:13 PM
  9. eusty's Avatar
    Took a quick snap, the new one is to the right. From looking at them, as an electrician, the thing which stood out was the lack of cable support on the original. This ties in with the report of failures due to cable bending, which I think would be more of an issue on US/European cables which the cable sits horizontally.

    wp_20160128_22_18_05_pro.jpg
    01-28-2016 04:30 PM
  10. Digital Moe's Avatar
    The majority of ours were bought after the date which is deemed safe however they all look like the old one. Thanks for the picture.
    01-28-2016 04:33 PM
  11. BGrewer's Avatar
    Is it me or do the new power cords look like they're third party made?
    02-05-2016 09:47 AM
  12. eusty's Avatar
    They are generic power cords

    As mine hardly gets moved and never twisted I'm still using the original.
    02-07-2016 05:19 AM
  13. anon(7901790)'s Avatar
    I'm not going to worry too much about this. The AC cord was the first thing to get replaced. I kept AC cords to some of my previous power adapters; which are a foot longer than the one Microsoft provides. Outlets are not always in convenient locations.
    02-07-2016 09:31 PM

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