Does your SP4 have a microphone boost option?

On my SP4 (i7), neither the microphone array nor the headset mic have the "microphone boost" option (see screenshot below). The Microsoft Surface Support team is telling me it's a device issue and that my SP4 needs to be replaced. Not having the boost option is a problem because my headset mic audio is so low, others can't hear it.

I'm wondering if it's just my device, or if all SP4s have this issue. So...

Does your SP4 have a microphone boost option?
> windows key
> type "sound", choose "Sound (Control Panel)" from the search results
> recording tab
> select a recording device and click properties button
> levels tab
> do you see a Microphone Boost slider?

Attachment 124032

Originally Posted by SKMitchell

On my SP4 (i7), neither the microphone array nor the headset mic have the "microphone boost" option (see screenshot below). The Microsoft Surface Support team is telling me it's a device issue and that my SP4 needs to be replaced. Not having the boost option is a problem because my headset mic audio is so low, others can't hear it.

I'm wondering if it's just my device, or if all SP4s have this issue. So...

Does your SP4 have a microphone boost option?
> windows key
> type "sound", choose "Sound (Control Panel)" from the search results
> recording tab
> select a recording device and click properties button
> levels tab
> do you see a Microphone Boost slider?

Attachment 124032

i5 SP4 here.

No option there.

SP4 I7 here.. no boost option. Are you sure its supposed to even be there?

I checked my desktop and there i have it.
I checked my SP4 i5 and no boost.
So i guess its a hardware thing, but it seems its not there on any SP4.

Gotcha. Thanks for checking!

I'd be interested in what microsoft technical support who wanted you to replace your hardware would have to say about this.. LOL! I've found their support abysmal.

Originally Posted by Gareee

I'd be interested in what microsoft technical support who wanted you to replace your hardware would have to say about this.. LOL! I've found their support abysmal.

Agreed on the abysmal support. I'll update here when I get a reply from them.

Hi!.

did you receive answer from them?
I have the same problem with the surface book.

Thanks

Nope. And my 6 month old 4 pro just completely died the other day for no apparant reason. Least it's under warranty.

SP4-i5-4gb-128gb

I have it.