1. SKMitchell's Avatar
    On my SP4 (i7), neither the microphone array nor the headset mic have the "microphone boost" option (see screenshot below). The Microsoft Surface Support team is telling me it's a device issue and that my SP4 needs to be replaced. Not having the boost option is a problem because my headset mic audio is so low, others can't hear it.

    I'm wondering if it's just my device, or if all SP4s have this issue. So...

    Does your SP4 have a microphone boost option?
    > windows key
    > type "sound", choose "Sound (Control Panel)" from the search results
    > recording tab
    > select a recording device and click properties button
    > levels tab
    > do you see a Microphone Boost slider?

    boost.png
    03-20-2016 11:44 AM
  2. ttsoldier's Avatar
    On my SP4 (i7), neither the microphone array nor the headset mic have the "microphone boost" option (see screenshot below). The Microsoft Surface Support team is telling me it's a device issue and that my SP4 needs to be replaced. Not having the boost option is a problem because my headset mic audio is so low, others can't hear it.

    I'm wondering if it's just my device, or if all SP4s have this issue. So...

    Does your SP4 have a microphone boost option?
    > windows key
    > type "sound", choose "Sound (Control Panel)" from the search results
    > recording tab
    > select a recording device and click properties button
    > levels tab
    > do you see a Microphone Boost slider?

    Click image for larger version. 

Name:	boost.png 
Views:	23 
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ID:	124032
    i5 SP4 here.

    No option there.
    03-20-2016 01:19 PM
  3. Gareee's Avatar
    SP4 I7 here.. no boost option. Are you sure its supposed to even be there?
    03-22-2016 08:28 PM
  4. Grimmric's Avatar
    I checked my desktop and there i have it.
    I checked my SP4 i5 and no boost.
    So i guess its a hardware thing, but it seems its not there on any SP4.
    03-23-2016 03:13 AM
  5. SKMitchell's Avatar
    Gotcha. Thanks for checking!
    03-23-2016 08:05 AM
  6. Gareee's Avatar
    I'd be interested in what microsoft technical support who wanted you to replace your hardware would have to say about this.. LOL! I've found their support abysmal.
    03-23-2016 11:31 AM
  7. SKMitchell's Avatar
    I'd be interested in what microsoft technical support who wanted you to replace your hardware would have to say about this.. LOL! I've found their support abysmal.
    Agreed on the abysmal support. I'll update here when I get a reply from them.
    03-24-2016 08:34 AM
  8. j3velez's Avatar
    Hi!.

    did you receive answer from them?
    I have the same problem with the surface book.

    Thanks
    09-01-2016 04:00 AM
  9. Gareee's Avatar
    Nope. And my 6 month old 4 pro just completely died the other day for no apparant reason. Least it's under warranty.
    09-03-2016 07:33 PM
  10. Mattman86's Avatar
    SP4-i5-4gb-128gb

    I have it.
    09-06-2016 12:53 AM

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