1. Devhux's Avatar
    I've been having an issue with my Surface Pro 4 lately where it randomly will crash and reboot to the UEFI screen. I can exit the UEFI and it'll boot up just fine afterwards. It seems to happen most when I'm streaming to my TV from Plex (media is on an external drive), though I'm almost certain I've seen cases where I wasn't streaming as well.

    There's no BSOD, nothing in Event Viewer other than an unexpected shutdown notice, and I've even run sfc & DISM to attempt to diagnose the issue. I've even done a full restore.

    At this point (and considering my Teamviewer issues mentioned in another thread which are still ongoing actually), I'm tempted to bring my machine to the Microsoft Store to see what they can suggest. Before I do so, I figured I would ask here if there's any other suggestions.
    04-27-2016 01:30 AM
  2. decider's Avatar
    I would try to get it exchanged for a new device or return for a complete refund. I went through 3 devices and none met my expectations for the cost of these devices.
    04-27-2016 06:03 AM
  3. Devhux's Avatar
    Well, I've had the machine for several months, so I'm not so sure how I can get an exchange now. :(
    04-27-2016 06:54 AM
  4. decider's Avatar
    You should still be covered by the warranty provided by MS?
    04-27-2016 03:30 PM
  5. Devhux's Avatar
    Definitely, but I'm guessing that just means they'll attempt to repair the machine instead of outright replacing it (then again, given how hard it is to actually open the machine, maybe there's not much they can do outside of replacements (as long as they determine a hardware fault).
    04-27-2016 06:57 PM
  6. decider's Avatar
    Well as long as they repair or replace that is good
    Devhux likes this.
    04-27-2016 08:32 PM

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