Surface 3 turns up but I have no more response (w/ Pictures)

[Cidow]

Hello guys.

I turned my Surface 3 (not the Pro) some days ago, but how upset I got to see it stopped working, as you can see in the pictures. Have anybody ever had a similar problem? I suspect it's the LCD who stopped working somehow. Don't know if the picture is clear enough, but when I turn it on, some "lines" can be seen crossing from up to down the screen, and I get no response.

Also, I just can't send it to any service centers 'cause I live in Brazil, and we have no authorized service centers in my country.

What do you guys think it can be?

 

[anthonyng]

@Cidow

have you tried holding the power button down for at least 30 seconds? Wait maybe 5-10 mins... longer if you don't mind. Then try to turn it on?

I've never seen that kind of white screen before, but I do know previously that I had both my surface 3 and surface pro 3 stuck in some kinda state that needed special way of restarting unless you have a way to battery pull

 

[anthonyng]

@Cidow

Also try these troubleshooting methods from microsoft