I've had nothing but problems with my new surface pro 4...

[Island Barbie]

first two had to be returned because windows wasn't installed on the hard drive. Then there was a hard drive error. my third one just got a virus when I tried using Microsoft edge to look at the news about all of the protests going on and I got locked out of my account for a virus and suspicious activity then the virus began to down load and would not stop so I had to shut my computer down. turned it back on and i was still locked out and ten pop up windows appeared with a down load attached. should I have just gone with a mac? my goodness. i have never had so much trouble with tech in my life. my iphone and ipad have never failed me. is a two in one just impossible ? is that why apple has not made one yet. I'm lost for words with this surface pro 4.

 

[Guytronic]

Sorry to know your having so many issues sounds like other than hardware you're having a hard time with browsing.

There's a feature that's included with W10 called "defender" if it's enabled it almost always blocks malicious activities from web searches.
You may need to set your browser up to stop pop-ups and to block websites from tracking your activity also.

What I do for the web on any PC is to use the Firefox browser with Adblock Pro added as an extension.
This has proven effective for stopping junk from trashing the on-line experience.

I'll link this thread to others here to see if we can get you up and running.
Hang on...

 

[Guytronic]

Moved you to the Surface Pro 4 section...

 

[meattray]

first two had to be returned because windows wasn't installed on the hard drive. Then there was a hard drive error. my third one just got a virus when I tried using Microsoft edge to look at the news about all of the protests going on and I got locked out of my account for a virus and suspicious activity then the virus began to down load and would not stop so I had to shut my computer down. turned it back on and i was still locked out and ten pop up windows appeared with a down load attached. should I have just gone with a mac? my goodness. i have never had so much trouble with tech in my life. my iphone and ipad have never failed me. is a two in one just impossible ? is that why apple has not made one yet. I'm lost for words with this surface pro 4.

I haven't had any issues with mine as of yet. If you had done specific questions or issues let me know and I can try and walk you through some things to help you out.