Windows Hello on nSP not working right

[convergent]

Not sure if anyone else is seeing this, but I am finding Windows Hello on the nSP to not work very well. I've retrained it numerous times and it will work fine for a few times and then stop and not ever work again; even in the same location and lighting. I've seen a few other mentions but wanted to see if we could possibly figure out something. May need a fix in software.