1. steve johnson12's Avatar
    Hi all, I've been suffering with this frustrating issue for a while, can't seem to find any solutions online.

    I have a Surface Pro 4 (coming up to 2 years old).

    I recently purchased a portable battery for my surface - a Poweradd Pilot Pro2 23000mAh Multi-Voltage (that supports 12v) so that I can charge it on the go. And it works great!

    Sadly, since using the portable battery, the Surface no longer charges from the original charger it came with.

    I took it to a computer store who tested it with a different charging cable, but the surface still doesn't charge - the light on the charger doesn't turn on, and the surface doesn't recognise it. The guys at the store just suggested to go on Microsoft's official support website, but it doesn't really offer me any solutions.

    At the moment I'm having to charge my surface through the portable battery, which is fine, but it takes a lot longer and it's not always consistent. I don't want to have to rely on it all the time.

    Any suggestions welcome, thanks in advance!
    08-29-2018 07:37 AM

Similar Threads

  1. Surface go sale...
    By ClintRo in forum Microsoft Surface Go
    Replies: 2
    Last Post: 08-29-2018, 09:05 AM
  2. Dell XPS 13 2-in-1 refreshed with Intel's newest mobile Core processors
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 08-29-2018, 01:30 AM
  3. Microsoft's Labor Day sale is filled with discounts on Digital HD films
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 08-28-2018, 06:10 PM
  4. Intel brings Gigabit WiFi, impressive battery life with new 8th Gen chips
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 08-28-2018, 05:30 PM
  5. Left 4 Dead-like 'Earthfall' gets inferno level with fire-spitting enemies
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 08-28-2018, 02:40 PM
LINK TO POST COPIED TO CLIPBOARD