1. anon(6098928)'s Avatar
    I am in a pickle...

    I own a Surface Pro 4. It was updated to the 'October Update', with all relevant driver/firmware updates that get pushed to the device.

    However, the other day the device crashed. I think am update was trying to get installed and my son inadvertently forced a shutdown... so I ma in the process of rebuilding/reinstalling everything.

    * My starting point is the 'restore image' off the Microsoft Surface support site.
    * I then wait for Windows update to download whatever it thinks my device needs.
    * I have not installed any third party software.

    However, its not downloading the latest/September driver updates... as such:
    * Windows does not shutdown via the Windows button.
    * I have to lock the screen, to then select shutdown from that screen.
    * It always bluescreens when trying to shutdown.
    * Also seems really slow booting up.

    What should I do?
    12-24-2018 05:41 AM
  2. HeyCori's Avatar
    Have you installed the drivers from Microsoft's site?

    https://forums.windowscentral.com/e?...token=RJYesH7Q

    And try downloading the October update and installing that way

    https://forums.windowscentral.com/e?...token=5V5gv4cn
    libra89 and TechFreak1 like this.
    12-24-2018 10:07 AM
  3. miodrage's Avatar
    Force shutdown by holding power for like 30 secs or so. Then when it reboots, hold volume up and keep holding it. Then u'll get to the "I am in trouble" menu. From there navigate to Restore, and then do a refresh windows without keeping files. If that solution fails, then download Win 10 from MSFT, and repeating these steps u'll get to a part where it says reinstall from USB. Simple as that.
    12-24-2018 10:38 AM
  4. anon(6098928)'s Avatar
    Hi,
    Thanks for your advise. I get confused with Microsoft's numbering standard.

    Do I need to install
    SurfacePro4_Win10_17134_1804501_0.msi?
    HeyCori likes this.
    12-26-2018 07:09 AM
  5. HeyCori's Avatar
    Hi,
    Thanks for your advise. I get confused with Microsoft's numbering standard.

    Do I need to install
    SurfacePro4_Win10_17134_1804501_0.msi?
    You shouldn't need to choose. Windows will handle all that for you. Just hit the download button and follow the prompts during the installation process.

    https://forums.windowscentral.com/e?...token=5mjFhnES
    12-26-2018 08:20 AM
  6. anon(6098928)'s Avatar
    Thank you all for your help... seems to have worked :)

    Only issue now is that sometimes my computer will not shutdown/respond to the shutdown request from the 'Windows Logo'... no idea whats going on there. I have to lock the screen and then shutdown that way :(
    HeyCori likes this.
    12-27-2018 05:52 AM

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