1. ski6's Avatar
    Was using my new surface pro 7 last night when it froze. Wouldn't restart until i click volume button and power together

    Now it won't turn on. Microsoft logo flashes then turns off.

    Already tried holding down power button for more than 30 seconds
    Also tried method of volume and power for 15 seconds and holding power button there after

    Tried clicking volume buttons while starting too.

    Tried power in and out as well removing keyboard

    Any other deas? Do you think my SSD failed?

    Surface pro 7, i7, 16GB,256gb
    Thanks
    Travis
    12-31-2019 04:44 PM
  2. TechFreak1's Avatar
    Was using my new surface pro 7 last night when it froze. Wouldn't restart until i click volume button and power together

    Now it won't turn on. Microsoft logo flashes then turns off.

    Already tried holding down power button for more than 30 seconds
    Also tried method of volume and power for 15 seconds and holding power button there after

    Tried clicking volume buttons while starting too.

    Tried power in and out as well removing keyboard

    Any other deas? Do you think my SSD failed?

    Surface pro 7, i7, 16GB,256gb
    Thanks
    Travis
    If it's under warranty and you have a microsoft store close by your best option would be to take it in for repair / replacement.

    Unfortunately Surface Pros are not easily repairable...
    01-01-2020 01:20 PM
  3. ski6's Avatar
    Any one else? Do you think ssd may have failed?
    01-05-2020 10:28 AM

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