1. bradavon's Avatar
    Windows 10 version: 1909 (Build: 18363.815)
    Your Phone App version: 1.20041.85.0
    Your Phone Companion Link to Windows app version: 1.20041.82.0
    Link to Windows Service version: 1.0.5.2.30

    Samsung Galaxy S10: Android 10 / OneUI 2.1

    It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

    All other aspects of Your Phone work wonderfully.

    I've tried:

    Phone:
    1. Bluetooth: Unpairing the Surface Pro X
    2. Your Phone Companion App: Clearing Application Data/Cache

    Surface Pro X:
    1. Settings -> Bluetooth: Unpairing the phone
    2. Settings -> Phone: Unlinking the phone
    3. Settings -> Apps: Your Phone App: Repair and Reset

    I then set it all up again which went through all fine.

    I've also tried:

    1. Device Manager -> All Bluetooth Drivers -> Update Driver
    2. Paired a Bluetooth speaker to my Surface Pro X. This works fine.

    I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

    Because the crackling noise seems to be bluetooth related.

    Thanks
    Last edited by bradavon; 05-04-2020 at 07:59 PM.
    05-04-2020 07:16 PM
  2. bulls96's Avatar
    I don't have the calling feature yet in my app.
    05-04-2020 08:02 PM
  3. bradavon's Avatar
    I don't have the calling feature yet in my app.
    Hi.

    Are you on the version numbers I state above? What phone?

    It's there for me. It did suddenly disappear the other day though, but after I "reset" the Your Phone App in Windows 10 Settings, cleared the Phone Companion Android app Application Data/Cache, unlinked my phone etc... and set it all up again it reappeared.

    Do you want to try this?

    Maybe it's still being tested.
    05-04-2020 08:05 PM
  4. bradavon's Avatar
    Anyone?

    Thanks
    05-05-2020 04:44 PM
  5. bradavon's Avatar
    Anyone?

    Thanks
    05-09-2020 04:27 PM
  6. joebreeves's Avatar
    I have the exact same issue. The calls are indiscernible. Like people are talking through a spring or something. It's really disappointing.

    I am on Windows 10 Fast Ring, Your Phone 1.20041.88.0, and a Google Pixel 4XL.
    05-10-2020 11:35 AM
  7. toddpart's Avatar
    No sound quality issues but all my audio goes through the phone even when I use the Your Phone app to answer or dial.
    05-12-2020 07:53 AM
  8. bradavon's Avatar
    I have the exact same issue. The calls are indiscernible. Like people are talking through a spring or something. It's really disappointing.
    That's it.

    I've been hoping 1.20041.88.0 fixes it :(.
    05-13-2020 12:34 PM
  9. joebreeves's Avatar
    With the latest firmware updates and Your Phone update it seems the call quality is better... except now I can't talk to anyone. They can hear me but I cannot hear them.

    One step forward, one step back.
    05-28-2020 01:20 PM
  10. joebreeves's Avatar
    And now with Your Phone 1.20051.92.0" it appears that everything works.

    I *really* wish the Windows 10 Store showed update notes. :/
    06-01-2020 10:56 AM

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