1. RealtorTechGuy's Avatar
    Strange problem 9/10 times when I power in my SP7 the logo flashes then disappears. I need to hold down Pwr Button for 20 seconds, logo flashes, release and the. Power on again. Anyone have this issue?
    12-20-2020 09:51 PM
  2. HeyCori's Avatar
    When did this start happening? Did you recently update the OS, drivers, or any software? My first thought is that it's a software issue. If not, then it may be a hardware problem and you'll have to contact Microsoft.
    12-21-2020 07:40 AM
  3. RealtorTechGuy's Avatar
    Thanks for the reply. It started about 1 month ago. I believe it was an update. But I figured by now more users would expirence and there would be a fix. Seems like this is not a known issue.
    12-21-2020 11:29 AM
  4. HeyCori's Avatar
    You could try downgrading to an older build if you updated to 20H2 or manually removing the updates.
    12-21-2020 11:39 AM
  5. RealtorTechGuy's Avatar
    Thank you. Will need to spend some more time with this.
    12-22-2020 11:10 PM
  6. excalibur1814's Avatar
    Quite odd. My i5 SP7 doesn't do that.
    12-23-2020 04:44 PM
  7. RealtorTechGuy's Avatar
    Ok thanks good to know not everyone has the issue.
    12-24-2020 12:35 AM
  8. excalibur1814's Avatar
    Microsoft has said that a two button reset is like a battery out reset. Complete steps at Force a shut down and restart your Surface

    Step 1: Press and hold the power button on your Surface for 30 seconds and then
    release it.

    Step 2: Press and hold the volume-up button and the power button at the same
    time for at least 15 seconds and then release both.

    The screen may flash the Surface logo, but continue holding the buttons
    down for at least 15 seconds.

    Step 3: After you release the buttons, wait 10 seconds.

    Step 4: Press and release the power button to turn your Surface back on. You
    should see the Surface logo.
    HeyCori likes this.
    12-30-2020 03:53 PM

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