02-12-2013 04:52 PM
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  1. pdch's Avatar
    @Polychrome: MS only provided 1 million total units to all retail outlets for US and Canada (64 & 128 combined), so the shortage is not BB's fault.
    zhuz likes this.
    02-09-2013 05:43 PM
  2. EMINENT 1's Avatar
    Finally, after 3 hours in line....it's here! And, it's AWESOME!!!











    This was at the Frisco, Tx location at the MS pop-up store in Stonebriar mall.
    pdch and alaskanjackson like this.
    02-09-2013 05:52 PM
  3. Polychrome's Avatar
    Yeah, but how could they "provide" something that wasn't ordered in the first place?

    The way the store reps were acting, it sounded like Best Buy as a whole had written it off as a niche product that few would bother with and were caught off guard. I tell you, up until today, they seriously thought nobody would want to buy the darn thing, and were quite flippant about it. After all, they had a million and a half varieties of touchscreen laptops, so who would care, right?

    And they maintained this despite the small crowds poking around the display model yesterday. The other Best Buy in town never even bothered to carry either model, and people around the city were aware of it.

    Now true, I know from my own job that the sentiments of the front line aren't always felt all the way up the ladder, or that they might be different than percieved, but I think I may have nailed 'em this time. They were not prepared. At all.
    02-09-2013 05:54 PM
  4. Chris Hesse's Avatar
    It both versions are back in stock on the Microsoft store website. I just ordered mine.
    02-09-2013 08:10 PM
  5. smoledman's Avatar
    02-09-2013 11:44 PM
  6. inside man 55's Avatar
    RT @panos_panay: We're excited for the response to Pro. Some are having trouble getting it. Sorry you're having to wait. We're working hard to get u Pro ASAP... seems from this the surface team is responsible for limited supply, not the store reps or general managers of best buy and staples, congrats pdch lol! And where did you get the 1M figure from?
    02-09-2013 11:47 PM
  7. smoledman's Avatar
    Nice to see Panos taking responsibility for the shortage.
    02-09-2013 11:48 PM
  8. Martog's Avatar
    I reserved my 128GB at BB this last Thursday. It was the only 128GB they got in when I picked it up in the evening. I did not ask how many 64GB they got in (they had some in the morning) and the staples near them had only a single 64GB and no 128GB's. Kind of sad really for those looking to score the 128GB.
    02-10-2013 12:09 AM
  9. pdch's Avatar
    RT @panos_panay: We're excited for the response to Pro. Some are having trouble getting it. Sorry you're having to wait. We're working hard to get u Pro ASAP... seems from this the surface team is responsible for limited supply, not the store reps or general managers of best buy and staples, congrats pdch lol! And where did you get the 1M figure from?
    Several sites reported it. This is just one of them:
    Login to DIGITIMES archive & research
    02-10-2013 12:20 AM
  10. bauerbach's Avatar
    I played the bestbuy preorder game with the lumia 920...

    fool me once...

    bestbuy has a wall of ignorance between operations and representatives. I would not believe a word anyone in there said, they are driven by commission and directly or indirectly encouraged to lie to secure a sale.

    proceed at your own risk, but don't bother repeating any "special" info you think you have been told, its surely fabricated.
    02-10-2013 12:34 AM
  11. coolqf's Avatar
    The surface pro risks having an extremely short life span because of Intel haswell. They need to leverage the mind share and attractiveness of the surface pro ASAP because it really only has a 4 month head start. Once haswell comes out their device won't be the rave without sufficient brand buildup... Its what keeps Apple st the top without having Tue latest specs. They beat everyone else by enough months.... The iPhone, they beat everyone by two years and because of it the majority still prefers them.

    Sent from my Nexus 7 using Tapatalk HD
    02-10-2013 02:59 AM
  12. smoledman's Avatar
    Still sold out.
    02-10-2013 03:08 AM
  13. inside man 55's Avatar
    Several sites reported it. This is just one of them:
    Login to DIGITIMES archive & research
    Thanks, I will post this on the main thread later, lot of fud, if they were able to move 1 million devices in less than a day then the surface is a huge success.
    02-10-2013 10:32 AM
  14. someoneinwa's Avatar
    Polychrome, thanks for the post. Given some of the comments on the WPC articles about the Surface, I came here hoping for a saner discussion. There is so much more to the retail transaction than some folks believe. I'm frankly kind of stunned that some people believe Microsoft could ship whatever number of Surface Pros they chose to every Best Buy. Overlooking the supply issues that result naturally from a new product coming off the line in a new manufacturing facility and overlooking the fact that no sane company ever manufacturers more product than they think they can sell in a given period, I'm not surprised there are shortages. Add to that your take on just how eager Best Buy might have been about this product and that explains why there are so few units.

    Thankfully, I live near two Microsoft Stores. I spent 50 minutes on line in one and came away with a 128 Surface Pro. I was impressed that twice in the period I was in line, the store sent out an employee to count the line as they wanted to make sure they didn't have more people waiting than they had devices. They also had an employee with a Pro walk along the line offering to demonstrate it or answer any questions. It was nicely done. And the retail experience itself was flawless. I was in the store for not more than 10 minutes.

    I would have been disappointed to not get the Surface yesterday, so I understand why some people get upset. But it isn't like February 9, 2013 was the ONLY day it will ever be available. I would have gotten one in a few days if it hadn't worked out.
    alaskanjackson likes this.
    02-10-2013 11:06 AM
  15. Talderon's Avatar
    I waited 90 minutes in this line at the Bellevue Square Mall (in Bellevue, WA)...

    wp_20130209_001.jpg

    Ended up with this just after noon!!!!

    wp_20130209_003.jpg

    (Pic does not show it, but I got the 128GB)
    02-10-2013 12:36 PM
  16. unstoppablekem's Avatar
    02-10-2013 01:10 PM
  17. JoeWang4's Avatar
    I bet the shortages are because they feared they were gonna overship again like with the Surface RT and end up getting half the shipped ones back as unsold. Anyways, at the Best Buy here in Montreal, Canada, they still have a Surface Pro 128GB, 1 or 2 64GBs and a crapton of RTs.
    02-10-2013 02:44 PM
  18. Polychrome's Avatar
    I'm frankly kind of stunned that some people believe Microsoft could ship whatever number of Surface Pros they chose to every Best Buy.
    To be fair, a lot of people probably have the initial Xbox 360 and Wii shortages in the back of their heads.

    But in those cases, you could tell the shortages were genuine and the stores were not at fault. Both devices were made with heavily customized computer parts, and a shortage of any of those resulted in a shortage of units. I worked multiple retail jobs at the time, there was no feel of embarassment, no reps averting their eyes, doing little nervous dances. This is what feels different about this Surface business. The store workers all looked like they'd been caught with their pants down. There was this look of "Gah! They keep coming!" in their eyes. LOL

    Thankfully, I live near two Microsoft Stores. I spent 50 minutes on line in one and came away with a 128 Surface Pro. I was impressed that twice in the period I was in line, the store sent out an employee to count the line as they wanted to make sure they didn't have more people waiting than they had devices. They also had an employee with a Pro walk along the line offering to demonstrate it or answer any questions. It was nicely done. And the retail experience itself was flawless. I was in the store for not more than 10 minutes.
    Stuff like this is why I get the general feel that it was a lack of orders rather than a lack of devices. The Microsoft stores, from what I've heard around the 'net, had well enough for everyone who showed up well into the evening, and from what I hear, set up a nice number of temporary mall kiosks as well. This implies they had to also serve folks who were sent away disappointed from their local best buy or staples and had to road-trip it.

    Now, I don't blame the retail stores for being cautious. But I think they could have tried to understand why the RT tablets weren't selling, rather than assuming the Pro wouldn't sell. A decent PC-tablet with Wacom support hasn't been available at that price point EVER. As for Microsoft, I'm almost thinking they should have released the Pro first, and the RT second once there was enough Win 8 software to make it worth it. Kinda like how Nintendo made a "lite" version of the Wii when the WiiU came out, a mini version of the Wii stripped of its backwards compatibility.
    02-10-2013 03:27 PM
  19. fonzman78's Avatar
    I finally got mine!! And I love it. I preordered at Best Buy and thought for sure I would get it yesterday. Of course, to my surprise, they claimed not to have it when I called. They said they had gotten only 2 and that if I didn't get emailed then they were already sold. In a panic, I called every BB and Staples in Utah and everyone was sold out. I was mad! And disappointed. I called the BB again where I had reserved it and complained that I thought I was one of the first to pre order, if not the first. They apologized and insisted that they had already given them away.

    I was bummed out. Then around 11pm last night, I got an email from BB saying my Surface Pro 128 was ready for pick by Tue. I was surprised and reread it over and over to make sure it wasn't a mistake. At first I thought they said I could pick up Tue. Then I realized it said to pick it up by Tue. Long story short, I went first thing this morning and they had it for me. So, when I called yesterday, they hadn't really given them out. They were just sorting out who was first on preorder list. They were just telling everyone who called that they had already given them out. And luck would have it, I was first in line.

    So, I am doing the happy dance!!! I love this device. I have been following this for months and have been posting my expectations and they are all correct. This device is the best tablet available now. So glad I took the time to pre order. Now, back to the Pro. We have many things to try. Be patient for the those who don't have one yet. It is worth the wait.
    02-10-2013 03:30 PM
  20. mhammo's Avatar
    The Best Buys and Staples in north Altanta had no units, of either one, in stock and no one knew when or if they would get them. Called the Microsoft Store and they said they had received less than a dozen units and all were sold out, again, no ETA on new shipments. I would have bought one but with so few available I'll just hang onto my $1,200 and wait for the units with better battery life. A 4 hour or less battery life is not going to cut it for me.
    02-10-2013 08:54 PM
  21. Mooshywooshy's Avatar
    The Best Buy and Staples in my small town in central Oklahoma didnt have any RT or Pro Surfaces. Also there were no lines. Color me surprised!
    02-10-2013 09:20 PM
  22. smoledman's Avatar
    It's still out of stock on the web.
    02-10-2013 09:35 PM
  23. VagrantWade's Avatar
    There has still yet to be a single 128gb in a retail store in the state of Iowa.
    02-10-2013 10:55 PM
  24. smoledman's Avatar
    My local best buy got 2 in. One 128 and One 64. I reserved the 128 yesterday and was told to pick it up today only to find out they sold my unit to someone else this morning. Found that interesting. I have to wait a few days for the next shipment now. They gave me 100 bucks off tho. No complaints here. I see that Microsoft wants to be able to say HEY WE SOLD OUT DAY ONE! But that's not impressive if your only giving stores one or two units. I was even iffy about even picking it up, but with 100 bucks off, I'm decided now.
    Absolutely ridiculous that a Best Buy would only have 1 of each in stock for launch day. This is bull****. I mean it's one thing to be conservative but this is bordering on psychotic behavior.
    02-11-2013 12:45 AM
  25. SevenDead1ySinz's Avatar
    I am quite sure that BB was at least half culprit in this debacle. MS stores had sufficient stock, and BB/FS are notorious for having low stock of items they don't feel are going to move. The ones here only carry 1 or 2 Lumia 920's at any given time, and no accessories for them at all. Having worked at Future Shop in the past I know that they are very Apple centric, and lately a bit Android. The FS here has an Apple specific employee for all the Apple products.. quite sickening actually.
    02-11-2013 01:04 AM
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