1. sdanaher's Avatar
    So... brand new, obviously.

    I activated the trial of 2013. And... it crashes every time I start up Office Word, Excel, Powerpoint, or Publisher if I don't click on a file to open it.

    If I just click the icon, it crashes... if I open a file from explorer or mail... no problem.

    Anyone else? Who do I even call?
    02-12-2013 08:25 AM
  2. invertme's Avatar
    Uninstall office and re-install it. Maybe something hitched on the first install?
    Talderon likes this.
    02-12-2013 08:40 AM
  3. tonyz3's Avatar
    mine works fine. office 2013. so I would uninstall and redo it like mentioned above. good luck
    02-12-2013 11:54 AM
  4. anon(5370748)'s Avatar
    Try a full system recovery. Mine was acting a little weird at first (strange behavior in Photoshop), but after a full system recovery, it worked great.
    Back up your data (if you even have any on there yet)
    Start > Swipe from the right edge to get to Settings
    Change PC Settings>General>Remove everything and reinstall Windows

    This will wipe it out and restore it to a factory-default state. If it still crashes, it's probably a hardware issue and you should exchange it for a new one.

    Takes about 30 or 40 minutes, end-to-end.
    Laura Knotek likes this.
    02-12-2013 12:53 PM

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