1. TripsG's Avatar
    Checking to see if anyone else is having problems logging into their Xbox Music app? I'm on my Surface Pro and for some reason it is just spooling saying "Logging in".

    Had to open Spotify today to listen to some stuff because I couldn't get into Xbox Music.

    I'm sure it's a me problem but checking to see if anyone else is having an issue.

    Thanks in advance as always.
    01-30-2014 04:58 PM
  2. Microsoftjunkie's Avatar
    Any other MS service not allowing you to log in? If not, its probably just XBM.


    I'm not having that problem, to answer your question. Good luck!
    01-30-2014 05:09 PM
  3. TripsG's Avatar
    Oddly enough when I opened up the "Metro" version of Outlook it said it would sync when I was connected to the internet, but I'm completely connected and doing work like normal on the desktop side. That Outlook is working fine as is everything else. Just odd.
    Microsoftjunkie likes this.
    01-30-2014 05:24 PM
  4. Microsoftjunkie's Avatar
    That is odd. Temporary glitch or some backend work going on? Whatever it is, glad its working again.
    01-30-2014 06:26 PM
  5. TripsG's Avatar
    Well, Xbox Music still not logging in for me today. The thought of deleting the app and then re-downloading all of my music makes me nauseous. oy
    01-31-2014 09:19 AM
  6. Microsoftjunkie's Avatar
    I'd talk to MS support before I do that. Maybe they can do something about it, or at least tell you something.
    TripsG likes this.
    01-31-2014 01:34 PM
  7. TripsG's Avatar
    Good idea. Just flummoxed over here...
    01-31-2014 03:31 PM
  8. TripsG's Avatar
    Still not able to log in. It just keeps saying "Signing In". I can log in via my 920 and I can log in via the web, but not via the Xbox Music App. This is just weird...
    02-03-2014 01:05 PM
  9. Microsoftjunkie's Avatar
    Did you talk to MS support? Are you logged in as a local account? Uninstalled/installed? Updated everything?

    Can't think of anything else. I know its frustrating.
    02-04-2014 07:42 PM
  10. David Rittenhouse's Avatar
    Still not able to log in. It just keeps saying "Signing In". I can log in via my 920 and I can log in via the web, but not via the Xbox Music App. This is just weird...
    Same here, logs in fine on my Venue 8 Pro, but hasn't signed in on the Surface in days
    TripsG likes this.
    02-04-2014 08:12 PM
  11. TripsG's Avatar
    THANK YOU! I thought I was going crazy. And still today, nada. The worst part is I can't listen to the radio or my own collection, a real downside to everything being in the cloud. Hope someone has an answer to this soon.
    02-05-2014 10:54 AM
  12. Kelly Ek's Avatar
    I have a surface RT as well and I haven't been able to get into Xbox music for a couple days now so hopefully there's a fix soon.
    TripsG likes this.
    02-05-2014 11:48 PM
  13. TripsG's Avatar
    Did you talk to MS support? Are you logged in as a local account? Uninstalled/installed? Updated everything?

    Can't think of anything else. I know its frustrating.
    No, I haven't actually tried MS Support as I'm one of those people who always has the worst luck with them. I also can't ever seem to get an MS support page to give me any information, and research is one of my strong points. I have refused to uninstall yet as it took forever to sync up my cloud music the first time, but it looks more like that's what I will need to do.

    Everything is updated. System running like a boss actually. Very happy with the product and most of the ecosystem, minus a few quirks that, again, seem only relegated to me. I guess I'll give it a few more days and then just do the un/re-install process. I'll get it figured out eventually.
    02-06-2014 08:44 AM
  14. n251ay's Avatar
    I had the same problem with Xbox Music on my Surface RT. After reinstalling the app, it was working again.
    02-06-2014 08:55 AM
  15. deadwrong03's Avatar
    been having the sane problem on my Lumia 928 tried calling and no help at all

    Sent from my Nokia Lumia 928 using Tapatalk
    02-06-2014 09:13 AM
  16. I Spiritus I's Avatar
    I have this occassionally on my Surface RT. I found that if you restart it, re-open the app but don't touch anything it should sign in.

    I noticed that if I did the above but tried to navigate my music first, it got stuck at whilst trying to sign in.

    Hope it helps!
    TripsG likes this.
    02-06-2014 09:30 AM
  17. Mandos's Avatar
    I had the same problem on my Surface RT after the update on 1/22/14. I ended up going to the Microsoft support forums and found a solution. It worked and I have had no problems since. Here is the link.

    Xbox Music app on Windows 8.1 keeps trying to sign-in - Microsoft Community
    02-07-2014 05:11 PM

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