So, I sent my Surface Pro to Microsoft because I'm having issues with the battery charging. It's still under warranty and according to their technical support website, it's free to fix a faulty battery. So I do.
Then, I get a phone call from them. The guy on the line says that they can't help me because I messed with the product. Which I did, I fixed the hinge on the kickstand with epoxy because it broke maybe a month after I bought it. I fixed it, and never had another problem with it. But now it voids my warranty, and I understand this. Not happy about it, but whatever, I guess I'll have to keep the thing plugged in from now on, nothing I can do about it.
Now today, I finally get the thing back, and it's covered in stickers and tape, because they freaking broke the kickstand off the epoxied hinges!
I am very upset by this, so I call customer support and explain the situation, only to get a "very sorry that happened, but outside tampering voids the warranty" and when I ask how it was broken in the first place, they have no idea and there's no way to look it up. Eventually I get transferred to a guy that just says the same thing, only more stern and uncaring. So no help there. Not even an ounce of care in fact.
So at this point, why should I buy another Microsoft product? I would like to get a Surface Pro 3 eventually if I can afford it, honestly. I think it's a great piece of hardware, but if it's going to have issues like this, plus the fact that I now expect customer service to make my situation worse, why should I even bother?
Then, I get a phone call from them. The guy on the line says that they can't help me because I messed with the product. Which I did, I fixed the hinge on the kickstand with epoxy because it broke maybe a month after I bought it. I fixed it, and never had another problem with it. But now it voids my warranty, and I understand this. Not happy about it, but whatever, I guess I'll have to keep the thing plugged in from now on, nothing I can do about it.
Now today, I finally get the thing back, and it's covered in stickers and tape, because they freaking broke the kickstand off the epoxied hinges!
I am very upset by this, so I call customer support and explain the situation, only to get a "very sorry that happened, but outside tampering voids the warranty" and when I ask how it was broken in the first place, they have no idea and there's no way to look it up. Eventually I get transferred to a guy that just says the same thing, only more stern and uncaring. So no help there. Not even an ounce of care in fact.
So at this point, why should I buy another Microsoft product? I would like to get a Surface Pro 3 eventually if I can afford it, honestly. I think it's a great piece of hardware, but if it's going to have issues like this, plus the fact that I now expect customer service to make my situation worse, why should I even bother?
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