1. BlackSheriff84's Avatar
    G'day all,
    My surface rt screen doesn't seem to be working correctly. :(
    When I switch on my surface tablet I get the surface load screen but after that it just stays black, (the light is on but nobody is home).
    The wifi symbol flash and that is all I can see except for when I run my finger along the screen which then I see the mouse pointer and the it disappears once I remove my finger.

    So my question is has anyone else had this problem and has managed to fix it?

    Also does anyone know of a way to reset my surface without being able to login or see my screen?
    10-14-2014 08:29 PM
  2. Darthbobcat's Avatar
    Try a hard restart. Unplug it, then hold down the power button for about 30 seconds, then tap the power button again. That tends to solve a lot of problems.
    10-14-2014 11:46 PM
  3. BlackSheriff84's Avatar
    Try a hard restart. Unplug it, then hold down the power button for about 30 seconds, then tap the power button again. That tends to solve a lot of problems.

    Thanks, that sort of worked. After holding the power button several times as you stated it finally came up with a blue screen that allowed me to go to advanced settings and I did a troubleshoot fix but that didn't work so then I tried the refresh PC setting and voil my surface is as good as new and I still have all my files and apps :) so thanks again.
    10-15-2014 06:12 AM
  4. Darthbobcat's Avatar
    Glad it worked! I used to sell Surfaces at a Microsoft Store. It's amazing how many problems a good reset/hard reboot fixes.
    xandros9 likes this.
    10-15-2014 08:20 PM

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