October last year I had replace my surface pro using the extended warranty because I drop it.
last week the device start showing problems after a update. I have spinning dots during the boot.
I'm able to boot using the image but I it can repair the installation (I think it is something related to bitlocker) but it I open the Advance repair and DOS my files are there.
I went to Microsoft store (Woodlands, TX) @ Saturday (2/5/2015) and the support guy said that it will take 48 hours to diagnose the problem. Today nobody called me back and I decided to call the store. The support guy said that the device has no repair. (I cant believe since it is booting using USB and I can see my files.). I got it replaced last year. I believe that Microsoft gave me a defective unit or the update messed with my device. The device looks brand new with full body invisible shield and always kept inside the sleeve. This broke in 6 months with no drops or scratch marks.
"This guy told basically you have this for 2 years and time to replace".
Who buys a device for 2 years only? I have a Acer Laptop for 6 years and it still working well.
I'm a big user of Microsoft products.
Those is the list between me and my wife.
iPAQ
Zune
Xbox One
Xbox 360 (2)
HTC HD7 (Fist WP7)
Lumia 710
HTC 8X
Lumia 920
Lumia 1020
Lumia Icon
Microsoft Band
Laptops
Dektop
Surface RT
Surface Pro
I convinced a lot of people switch to WP and Surface (@ Work and Friends). Today 2 switched from ipad to Surface 3. (I will talk to them to return it)
Probably those will be my last Microsoft devices. Next update I will look for alternatives that takes care better of the customers.
I don't recommend people here buy Microsoft Products.
Regards,
:crying:
last week the device start showing problems after a update. I have spinning dots during the boot.
I'm able to boot using the image but I it can repair the installation (I think it is something related to bitlocker) but it I open the Advance repair and DOS my files are there.
I went to Microsoft store (Woodlands, TX) @ Saturday (2/5/2015) and the support guy said that it will take 48 hours to diagnose the problem. Today nobody called me back and I decided to call the store. The support guy said that the device has no repair. (I cant believe since it is booting using USB and I can see my files.). I got it replaced last year. I believe that Microsoft gave me a defective unit or the update messed with my device. The device looks brand new with full body invisible shield and always kept inside the sleeve. This broke in 6 months with no drops or scratch marks.
"This guy told basically you have this for 2 years and time to replace".
Who buys a device for 2 years only? I have a Acer Laptop for 6 years and it still working well.
I'm a big user of Microsoft products.
Those is the list between me and my wife.
iPAQ
Zune
Xbox One
Xbox 360 (2)
HTC HD7 (Fist WP7)
Lumia 710
HTC 8X
Lumia 920
Lumia 1020
Lumia Icon
Microsoft Band
Laptops
Dektop
Surface RT
Surface Pro
I convinced a lot of people switch to WP and Surface (@ Work and Friends). Today 2 switched from ipad to Surface 3. (I will talk to them to return it)
Probably those will be my last Microsoft devices. Next update I will look for alternatives that takes care better of the customers.
I don't recommend people here buy Microsoft Products.
Regards,
:crying: