1. mobilereboot's Avatar
    Anyone else now have what amounts to a dead Surface Pro (gen 1)?

    I boot, see the spinner, and a few seconds later the screen goes black and is unresponsive (still on, but all black image).

    I tried leaving it on for a few hours, thinking one of the latest updates was doing its thing without any visible status, but nothing.

    Any suggestions?

    Thanks!
    12-07-2018 11:40 AM
  2. ven07's Avatar
    Unless someone else has a better idea, I'm thinking your best bet is to reset the device.

    https://support.microsoft.com/en-us/help/4023512
    12-08-2018 01:02 PM
  3. mobilereboot's Avatar
    Thanks for the link! I'll give it a try.
    ven07 likes this.
    12-18-2018 04:37 PM

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