1. ochhanz's Avatar
    Hi all,

    I recently purchased an used Surface Pro 1 and also bought a type cover for it from Amazon (I think the type cover was new since it was labeled as new on the package and it looked entirely new & clean). Anyway, it works very well except that today I got 2 crashes (kern power error in event viewer) somewhat randomly right at moments when I detached the type cover and the other time when I stood a short moment with the tablet with the keyboard hanging attached to it.
    Other than that I noticed that I was charging my tablet and also was gaming.
    What could the issue be? Perhaps the pins deteriorating or perhaps a driver issue?
    Last edited by ochhanz; 01-06-2019 at 05:35 AM.
    01-04-2019 05:33 PM
  2. TechFreak1's Avatar
    Hi all,

    I recently purchased an used Surface Pro 1 and also bought a type cover for it from Amazon (I think the type cover was new since it was labeled as new on the package and it looked entirely new & clean). Anyway, it works very well except that today I got 2 BSOD's somewhat randomly right at moments when I detached the type cover and the other time when I stood a short moment with the tablet with the keyboard hanging attached to it.
    Other than that I noticed that I was charging my tablet and also was gaming.
    What could the issue be? Perhaps the pins deteriorating or perhaps a driver issue?
    Hmm, that's an odd one.

    1) Check the pins on both the keyboard and SP1.

    2) Have any Windows Updates installed recently?
    01-05-2019 12:58 PM
  3. ochhanz's Avatar
    Hmm, that's an odd one.

    1) Check the pins on both the keyboard and SP1.

    2) Have any Windows Updates installed recently?
    , ty for replying.

    1) Don't see anything of dirt or such on both the pins. I do see that some of the black plastic or magnesium(?) on the tablet part that holds the keyboard (so not the pins self) has some minor damage (probably from extensive usage).

    2) No not really, 1809 is not yet installed and 1803 was more than a month ago. A minor update at the end of december.

    Also I instead of BSOD I actually just got crashes (kernel power error in event viewer), should have defined that more clear in my first post. I think I will now set the Surface to tablet mode only when the keyboard is detached, to see if it changes randomly (/the connection/pins are bad).
    01-06-2019 05:33 AM
  4. ochhanz's Avatar
    Hmm, that's an odd one.

    1) Check the pins on both the keyboard and SP1.

    2) Have any Windows Updates installed recently?
    , I also noticed this error in the event viewer:

    "The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly."
    01-06-2019 12:42 PM
  5. TechFreak1's Avatar
    , I also noticed this error in the event viewer:

    "The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly."
    Sounds like a firmware update might do the trick,they can be found via this link here.

    https://docs.microsoft.com/en-us/sur...urface-devices
    01-06-2019 09:47 PM
  6. TechFreak1's Avatar
    , ty for replying.

    1) Don't see anything of dirt or such on both the pins. I do see that some of the black plastic or magnesium(?) on the tablet part that holds the keyboard (so not the pins self) has some minor damage (probably from extensive usage).

    2) No not really, 1809 is not yet installed and 1803 was more than a month ago. A minor update at the end of december.

    Also I instead of BSOD I actually just got crashes (kernel power error in event viewer), should have defined that more clear in my first post. I think I will now set the Surface to tablet mode only when the keyboard is detached, to see if it changes randomly (/the connection/pins are bad).
    Was about to respond this and then saw your latest post lol.

    , I also noticed this error in the event viewer:

    "The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly."
    Sounds like a firmware update might do the trick, they can be found via this link here.

    https://docs.microsoft.com/en-us/sur...urface-devices
    ochhanz likes this.
    01-06-2019 09:48 PM
  7. ochhanz's Avatar
    Was about to respond this and then saw your latest post lol.



    Sounds like a firmware update might do the trick, they can be found via this link here.

    https://docs.microsoft.com/en-us/sur...urface-devices
    , thanks going to try this, which of these options should I download? (I have version 1803 of win10 on my Surface Pro 1):

    Choose the download you want
    File Name
    Size


    DataEraserSetup.msi
    399.2 MB


    Surface Pro\Surface Pro 1 - January 2015.zip
    372.8 MB


    Surface Pro\SurfacePro_Win10_150723_0.zip
    149.6 MB


    Surface Pro\Windows8.1-KB2969817-x64.msu
    343 KB
    Last edited by ochhanz; 01-08-2019 at 01:40 PM.
    01-08-2019 01:28 PM
  8. TechFreak1's Avatar
    , thanks going to try this, which of these options should I download? (I have version 1803 of win10 on my Surface Pro 1):
    According to Microsoft's list it is - Surface Pro\SurfacePro_Win10_150723_0.zip

    Since you're using W10 .
    ochhanz likes this.
    01-09-2019 12:23 AM
  9. ochhanz's Avatar
    According to Microsoft's list it is - Surface Pro\SurfacePro_Win10_150723_0.zip

    Since you're using W10 .
    , I wanted to be sure :)
    01-10-2019 05:00 AM
  10. TechFreak1's Avatar
    , I wanted to be sure :)
    It's always good to double, triple check etc :).

    As the saying goes - measure twice and cut once.
    01-10-2019 06:29 AM

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