10-27-2012 05:14 PM
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  1. pstork's Avatar
    For those of you who are in the US. There may still be hope for those with no tracking info. I placed my order for a Surface (no cover) during the first hour on the 16th. As of this morning it still showed as "In Process" and I was unable to get any tracking info using the order number on either FedEx or UPS. About 10 AM I got an email from MS that my surface had shipped via UPS. When I checked the tracking number in UPS it just showed as a "label had been created". When I checked again a few minutes ago it showed that my surface had left the Harrisburg, PA facility and would be delivered tomorrow by Close of Business. Evidently a lot of orders were drop shipped to UPS holding facilities and then sent out in the last day or so in time for delivery tomorrow. That's why there was no tracking until now. But it looks like mine will arrive tomorrow sometime.
    10-25-2012 02:24 PM
  2. tinasious's Avatar
    After all 90% of all pundits hate Surface RT and say MSFT is dead but just does not know it yet.
    Exaggerate much ?
    10-25-2012 02:28 PM
  3. Getintothegame's Avatar
    I'm a little worried. Despite what everyone is saying, mine is still in "China" as of today. It has an estimated arrival of the 29th. While it really isn't too major, I would have liked Microsoft to honor their "Delivery by 10/26" when I ordered.

    I will stay optimistic and wait for it tomorrow... patiently.
    10-25-2012 02:46 PM
  4. dmenglert's Avatar
    Mine is in Tennessee right now, but my wife's is in China and showing a delivery date of the 29th.
    10-25-2012 03:26 PM
  5. crav4speed's Avatar
    My Surface left Memphis, TN about 50 min ago

    I think it lost some weight during shipping... from 6.6 lbs to 4 lbs
    10-25-2012 03:33 PM
  6. Tomerunlocks's Avatar
    My Surface left Memphis, TN about 50 min ago

    I think it lost some weight during shipping... from 6.6 lbs to 4 lbs
    Most people's ended up being 4lbs after, while at the start everybody kept saying 6.6. I think they didn't weight it properly, and the 4lbs makes much, much more sense.
    10-25-2012 03:40 PM
  7. tinasious's Avatar
    No word from MS officially about my shipment. Oh well , if it comes tomorrow its going to be a pleasant surprise.
    10-25-2012 03:44 PM
  8. mattgrif's Avatar
    For those of you who are in the US. There may still be hope for those with no tracking info. I placed my order for a Surface (no cover) during the first hour on the 16th. As of this morning it still showed as "In Process" and I was unable to get any tracking info using the order number on either FedEx or UPS. About 10 AM I got an email from MS that my surface had shipped via UPS. When I checked the tracking number in UPS it just showed as a "label had been created". When I checked again a few minutes ago it showed that my surface had left the Harrisburg, PA facility and would be delivered tomorrow by Close of Business. Evidently a lot of orders were drop shipped to UPS holding facilities and then sent out in the last day or so in time for delivery tomorrow. That's why there was no tracking until now. But it looks like mine will arrive tomorrow sometime.
    Mine is leaving from same place, expected arrival by 10:30 AM Friday!
    10-25-2012 03:50 PM
  9. apoc527's Avatar
    Mine is still stuck in Ontario, California dealing with adverse weather conditions. Doesn't UPS know that they can just attach wheels to it and skateboard over on the thing? I know I can't be the only one whose Surface is stuck in Ontario--but I have hope it will get here.
    10-25-2012 03:51 PM
  10. NorthGuy798's Avatar
    Has any Canadian tried this trick?

    I tried from Oct 22 to Oct 24, but got nothing.

    Also, the reference number that Canadian store gave doesn't have the MS prefix.

    I'm worrying about the delivery date now.
    No luck in Canada. Called Microsoft and they assured me it would arrive on the 26th.... wait and see (of course like many of us, it will arrive at my home while I'm at work). At least if I had a shipping notice with tracking number, I'd have a time to expect and plan accordingly.

    Microsoft.... you have so much to learn.
    10-25-2012 03:52 PM
  11. anon(5324511)'s Avatar
    My Surface left Memphis, TN about 50 min ago

    I think it lost some weight during shipping... from 6.6 lbs to 4 lbs
    Mine left too...i wonder where to next!!! And mine is 4.2 lbs now....hmmmm
    10-25-2012 03:55 PM
  12. SurfaceRT's Avatar
    Went to Fedex and tracked by reference the order number minus "MS" and looks like I will get the Surface by 10:30 AM tomorrow morning. I live in Memphis and its in Memphis already. I just dont understand why Microsoft didnt give me the tracking number in the first place. The tracking number have been available since Tuesday when it was picked up from the factory in SUZHOU China.

    Below is what the tracking information looks like on fedex:

    Oct 25, 2012 3:01 PM In transit MEMPHIS, TN
    Oct 25, 2012 10:16 AM International shipment release - Import MEMPHIS, TN
    Oct 25, 2012 10:00 AM Arrived at FedEx location MEMPHIS, TN
    Oct 25, 2012 12:56 AM Departed FedEx location ANCHORAGE, AK
    Oct 24, 2012 11:43 PM Arrived at FedEx location ANCHORAGE, AK
    Oct 25, 2012 10:18 AM In transit NARITA-SHI JP
    Oct 25, 2012 2:22 AM In transit SHANGHAI CN
    Oct 25, 2012 2:22 AM International shipment release - Import SHANGHAI CN
    Oct 24, 2012 3:00 AM At local FedEx facility SHANGHAI CN
    Oct 23, 2012 10:00 PM At local FedEx facility SHANGHAI CN
    Oct 22, 2012 11:26 PM Shipment information sent to FedEx
    Oct 23, 2012 11:41 AM Picked up SUZHOU CN Package received after FedEx cutoff
    Oct 23, 2012 11:37 AM Left FedEx origin facility SUZHOU CN
    10-25-2012 04:00 PM
  13. NorthGuy798's Avatar
    Pre-ordered mine on the 16th, been eagerly watching this thread ever since. Just spoke to customer service, said they weren't shipping until tomorrow so I cancelled my order. I'm disgusted, really losing faith in MS.
    I would HIGHLY suggest that this Microsoft mess not go unreported.

    All you need to do is go to any of the popular sites (The Verge, All Things D, MacRumors, etc) and send them an email with the link to this page. Of course, wait until Friday to see if plenty of people REALLY don't get their orders. I'm sure many will jump over this story. The end result should be that Microsoft provides an apology to those put out.
    10-25-2012 04:03 PM
  14. toekramp's Avatar
    No luck in Canada. Called Microsoft and they assured me it would arrive on the 26th.... wait and see (of course like many of us, it will arrive at my home while I'm at work). At least if I had a shipping notice with tracking number, I'd have a time to expect and plan accordingly.

    Microsoft.... you have so much to learn.

    if they shipped fedex you can change your delivery location. I have mine being delivered to a 24 Hour FedEx/Kinkos about 2 miles from my home.
    10-25-2012 04:04 PM
  15. spyderzWPC's Avatar
    mine is in tn right now first time it has show up in fedex
    10-25-2012 04:36 PM
  16. tinasious's Avatar
    Mine's in Alaska !!!

    Still a chance i get it tomorrow then ?
    10-25-2012 04:38 PM
  17. toekramp's Avatar
    Mine's in Alaska !!!

    Still a chance i get it tomorrow then ?
    Mine was in Alaska this morning and has already reached Memphis, gone through customs and headed out to Denver! Yours definitely can make it through!
    10-25-2012 04:39 PM
  18. justop26's Avatar
    My Surface departed Shanghai, China at 7:52 p.m. (local) and is now in Anchorage, AK (FedEx) at 1:15 p.m. local time. It still says it'll be delivered Oct 29th. I stilll got hope for delivery tomorrow, though it's a tough one having to come down to Miami.

    My HD adapter, on the other hand, is now in Louisville, KY. That one used to say Mon 29th but is now scheduled for "early delivery" tomorrow at the end of day.

    EDIT:

    Mine's in Alaska !!!

    Still a chance i get it tomorrow then ?
    Seems like yours and mine are travel partners! :lol:
    Last edited by justop26; 10-25-2012 at 05:05 PM.
    10-25-2012 04:40 PM
  19. tinasious's Avatar
    Mine was in Alaska this morning and has already reached Memphis, gone through customs and headed out to Denver! Yours definitely can make it through!
    Good to know :)

    My Surface departed Shanghai, China at 7:52 p.m. (local) and is now in Anchorage, AK (FedEx) at 1:15 p.m. local time. It still says it'll be delivered Oct 29th. I stilll got hope for delivery tomorrow, though it's a tough one having to come down to Miami.
    My shipment times are the same. Lets hope for the best :D
    10-25-2012 04:42 PM
  20. IsYet's Avatar
    Mine finally made it to the States. It's in Alaska now.

    I wonder if all this confusion is because our orders are mixed up into batches and what we see as our order making it's way is actually just some random set of Surfi coming into fill or refill warehouses in the Home Countries?

    They might get split out again after getting closer to home and our orders might actually be coming from some near-to-home warehouse that has them already?

    That might explain the lack of tracking numbers, etc.

    Hope mine makes it tomorrow. I watched the kickoff today and am more excited about the Surface than ever.:)
    10-25-2012 04:46 PM
  21. DCForever's Avatar
    Mine is still stuck in Ontario, California dealing with adverse weather conditions. Doesn't UPS know that they can just attach wheels to it and skateboard over on the thing? I know I can't be the only one whose Surface is stuck in Ontario--but I have hope it will get here.
    Same here. I really hope that it gets moving soon. My Touch Cover which I thought would arrive on Monday will actually be here tomorrow.
    10-25-2012 04:48 PM
  22. mapexvenus's Avatar
    Background:

    I ordered a 32 GB surface (without touch cover) and a type cover. I received confirmation along with notification of shipment for the type cover. The 32 GB Surface showed up as "will ship in 3 weeks"

    First call to CS to inquire about my Surface shipping:

    - I was told that the Surface would be shipped to reach me on 10/26 even though there was no tracking number and status change on orders status.

    Second call:

    - I was told that the Surface would ship in 3 weeks. I specifically argued that this was NOT the information I was provided in the previous call and was told very clearly that I would NOT receive my Surface tomorrow. I even threatened to cancel to no avail.

    Third call:

    - I was told that the Surface would be delivered on 10/26. I argued (again) that I was given conflicting information the past two times. The rep apologized and said that they were doing their best but reiterated that I would receive my device tomorrow. I specifically asked the customer rep whether I should go to the MS store and buy a surface and she told me that my order would deliver tomorrow.

    I am certain that if I call back, someone will tell me that my Surface will deliver in three weeks.

    WTF??
    10-25-2012 04:49 PM
  23. MrTimSmith's Avatar
    As of 15 minutes ago it's in Alaska. I still haven't received any emails and my Microsoft store order says it's still processing. If it weren't for the trick to find my tracking number I wouldn't have this information.
    10-25-2012 04:55 PM
  24. tinasious's Avatar
    Background:

    I ordered a 32 GB surface (without touch cover) and a type cover. I received confirmation along with notification of shipment for the type cover. The 32 GB Surface showed up as "will ship in 3 weeks"

    First call to CS to inquire about my Surface shipping:

    - I was told that the Surface would be shipped to reach me on 10/26 even though there was no tracking number and status change on orders status.

    Second call:

    - I was told that the Surface would ship in 3 weeks. I specifically argued that this was NOT the information I was provided in the previous call and was told very clearly that I would NOT receive my Surface tomorrow. I even threatened to cancel to no avail.

    Third call:

    - I was told that the Surface would be delivered on 10/26. I argued (again) that I was given conflicting information the past two times. The rep apologized and said that they were doing their best but reiterated that I would receive my device tomorrow. I specifically asked the customer rep whether I should go to the MS store and buy a surface and she told me that my order would deliver tomorrow.

    I am certain that if I call back, someone will tell me that my Surface will deliver in three weeks.

    WTF??
    If you ordered after the 24th I wont be surprised if you get it late.
    10-25-2012 04:55 PM
  25. toekramp's Avatar
    Oct 25, 2012 16:06
    At destination sort facility
    DENVER, CO

    AHHHHHHHHHHHHHHHHHHHHH GET TO ME PLEASE!!!

    (they still haven't charged my card)
    10-25-2012 05:09 PM
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