11-02-2012 03:11 PM
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  1. whenimcleaningwindows's Avatar
    I remember the nexus 7 orders being delayed and then you could walk into a shop and buy it before people got pre-orders!

    That's why I am re- ordering, I forgive your cancelling my order Microsoft! BUT DON'T DO IT AGAIN!
    10-30-2012 06:50 AM
  2. adesonic's Avatar
    Just got off the phone to support (again). Spoke to a nice lady, I felt really sorry for her, they clearly have no information and no idea what is going on. Basically my tablet may arrive today or in the next few days, who knows? Certainly not Microsoft!
    10-30-2012 06:51 AM
  3. adesonic's Avatar
    Does anybody have Steve Ballmers email address?
    10-30-2012 06:54 AM
  4. rOIVAz's Avatar
    Still nothing here. I'm not going to be happy if the majority of people who pre-ordered are waiting later this week when they start opening up those Surface experiences, particularly the one down the street from my office.
    10-30-2012 06:54 AM
  5. theseusperse's Avatar
    Still nothing here. I'm not going to be happy if the majority of people who pre-ordered are waiting later this week when they start opening up those Surface experiences, particularly the one down the street from my office.
    I can't believe they would do that. When do they open?

    To be honest I'm now resigned that my Surface will be arriving on the 2nd, this Friday. Anything earlier is a bonus. It says the 2nd on the Microsoft website with my order history, and I think the whole company is so split up that the left hand doesn't know what the right hand is doing. Even if one section wants another to do something, it simply wont happen. It's clearly showing the 2nd for a reason, and whoever made that reason is clearly unable to change it.
    10-30-2012 06:57 AM
  6. rOIVAz's Avatar
    I can't believe they would do that. When do they open?

    To be honest I'm now resigned that my Surface will be arriving on the 2nd, this Friday. Anything earlier is a bonus. It says the 2nd on the Microsoft website with my order history, and I think the whole company is so split up that the left hand doesn't know what the right hand is doing. Even if one section wants another to do something, it simply wont happen. It's clearly showing the 2nd for a reason, and whoever made that reason is clearly unable to change it.
    Interesting, the list of London locations has been removed. Blues Kitchen in Camden was scheduled to be running one later this week from what I recall, either 30th October or 1st November start.

    The WPCentral story has a screengrab of the London location [dates were only visible when you clicked on them] Microsoft opening up Surface Experience Centres for consumers to 'experience Surface in person' | wpcentral | Windows Phone News, Forums, and Reviews

    but the site now looks like: Surface Experience Centers

    I think the dates were not simultaneous but rather brief 2-3 day engagements and then it moved on to the next, so maybe they were going to re-use the same demo units and postponing these didn't free up too many Surfaces for orders...who knows!
    10-30-2012 07:08 AM
  7. rhocalcam's Avatar
    For a company the size of Microsoft, in 21st Century Britain, this really is shocking.
    10-30-2012 07:08 AM
  8. adesonic's Avatar
    I can't believe they would do that. When do they open?

    To be honest I'm now resigned that my Surface will be arriving on the 2nd, this Friday. Anything earlier is a bonus. It says the 2nd on the Microsoft website with my order history, and I think the whole company is so split up that the left hand doesn't know what the right hand is doing. Even if one section wants another to do something, it simply wont happen. It's clearly showing the 2nd for a reason, and whoever made that reason is clearly unable to change it.
    I think you hit the nail on the head, the second is likely driven by the output forecast from the factory which they might chip a day off, but no more than that.
    10-30-2012 07:08 AM
  9. adesonic's Avatar
    Gone midday now and nobody has posted getting one today, I reckon they shipped whatever they had yesterday. Wait for new stock now
    10-30-2012 07:14 AM
  10. Ganondolf's Avatar
    Just had a text from my bro. My Surface has arrived.

    Ordered on the 16th

    Im on the Isle of Wight.

    I have not had a dispached email.

    MS Store still says "In Process"

    Money still frozen but not taken.
    10-30-2012 07:18 AM
  11. rOIVAz's Avatar
    Just had a text from my bro. My Surface has arrived.

    Ordered on the 16th

    Im on the Isle of Wight.

    I have not had a dispached email.

    MS Store still says "In Process"

    Money still frozen but not taken.
    So it really is impossible to deduce from bank details, order status, shipping address OR order date. I wish I could just accept it'll be Friday and forget about it til then.
    10-30-2012 07:20 AM
  12. SirTom's Avatar
    Well I have nice discussion about my cancelled order with MS help line too.
    After very long security process, basically they told me that I have to have credit card not debet card! And next time I should use PayPal! What a rubbish.
    My bank confirmed me its nonsense when I have enough money on my account (which I have).
    They just at first reserved the money (and they are still reserved) and then they try to charge it again. I assume that probably if the transaction would be allowed they then would unblock the first amount.

    Still the result is that I have to order it again! 3 weeks delivery now! Lady promise me to escalate so maybe I will receive some coupon or something.
    10-30-2012 07:21 AM
  13. bartekxyz's Avatar
    Just had a text from my bro. My Surface has arrived.

    Ordered on the 16th

    Im on the Isle of Wight.

    I have not had a dispached email.

    MS Store still says "In Process"

    Money still frozen but not taken.
    Request a refund ;)
    rOIVAz likes this.
    10-30-2012 07:26 AM
  14. rhocalcam's Avatar
    Just had a text from my bro. My Surface has arrived.

    Ordered on the 16th

    Im on the Isle of Wight.

    I have not had a dispached email.

    MS Store still says "In Process"

    Money still frozen but not taken.
    delivery company? UPS?
    10-30-2012 07:26 AM
  15. theseusperse's Avatar
    Request a refund ;)
    I was actually thinking it would be hilarious if someone did that.

    Or if someone received their Surface, didn't get charged and so just phoned their bank and asked to have their account temporarily frozen because they were going somewhere dodgy on holiday. You could use Microsoft's total stupidity and complete lack of understanding and communication against them. They'd probably give you a 50 voucher too!
    bartekxyz likes this.
    10-30-2012 07:28 AM
  16. rOIVAz's Avatar
    After very long security process, basically they told me that I have to have credit card not debet card! And next time I should use PayPal! What a rubbish.
    I ordered with my debit card since it's attached to my Microsoft Account and there's plenty [within reason!] of funds available. I can't believe they are trying to worm out of all their ****-ups with excuses like that. If my order gets cancelled I don't think I can bear to re-order this side of Christmas.
    10-30-2012 07:29 AM
  17. Ganondolf's Avatar
    delivery company? UPS?
    Not sure as im at work but when i phoned MS Store yesterday they did say it would be delivered by UPS.
    rhocalcam likes this.
    10-30-2012 07:30 AM
  18. bartekxyz's Avatar
    Funny thhing is that when I looked at https://commerce.microsoft.com/PaymentHub/ to see my recent transactions, I saw this:

    Surface with Windows RT
    Charge 18/10/2012
    559.00 GBP

    FedEx
    Charge 18/10/2012
    0.00 GBP


    FedEx? I wonder if it is going to really be delivered to me by them or does MS use "FedEx" name just to indicate "some shipping company"
    10-30-2012 07:41 AM
  19. bartekxyz's Avatar
    Funny thing is that when I looked at https://commerce.microsoft.com/PaymentHub/ to see my recent transactions, I saw this:

    Surface with Windows RT
    Charge 18/10/2012
    559.00 GBP

    FedEx
    Charge 18/10/2012
    0.00 GBP


    FedEx? I wonder if it is going to really be delivered to me by them or does MS use "FedEx" name just to indicate "some shipping company"
    10-30-2012 07:42 AM
  20. markfive's Avatar
    Where are abouts are you?
    Essex.
    10-30-2012 07:44 AM
  21. theseusperse's Avatar
    Funny thhing is that when I looked at https://commerce.microsoft.com/PaymentHub/ to see my recent transactions, I saw this:

    Surface with Windows RT
    Charge 18/10/2012
    559.00 GBP

    FedEx
    Charge 18/10/2012
    0.00 GBP


    FedEx? I wonder if it is going to really be delivered to me by them or does MS use "FedEx" name just to indicate "some shipping company"
    That's most fascinating. I didn't know that page even existed. Everyone has been saying it's coming via UPS so far though, but maybe it's not.
    10-30-2012 07:44 AM
  22. Ganondolf's Avatar
    Funny thing is that when I looked at https://commerce.microsoft.com/PaymentHub/ to see my recent transactions, I saw this:

    Surface with Windows RT
    Charge 18/10/2012
    559.00 GBP

    FedEx
    Charge 18/10/2012
    0.00 GBP


    FedEx? I wonder if it is going to really be delivered to me by them or does MS use "FedEx" name just to indicate "some shipping company"
    Their uk support section says Fedex as their delivery company but it seems that UPS has been used for Surface. It could be that they use both (depending on the area they choose the company will services there). Or it could be that Surface sales are a lot larger than any product they have ever sold through MS Store (UK) and UPS did them a better deal for bulk delivery than Fedex.
    10-30-2012 07:46 AM
  23. Scotarcam's Avatar
    When I confirmed my order I was positive it said FedEx but when I read all the comments re UPS I guessed I had made a mistake or that it had changed.
    10-30-2012 07:47 AM
  24. Catcoo's Avatar
    Just got off phone to card company - Microsoft tried to charge me three times for one 32GB model with cover.

    Still have one transaction "pending", that went through. But that "pending" is going to make a payment bounce if they try to charge yet again rather than claim their pending payment. I can't begin to imagine the headache this is causing people!
    10-30-2012 07:47 AM
  25. Steve_Dhalai's Avatar
    Just registered to tell you guys this... here's my post from XDA:

    Fairly pissed off right now from what I've just got from Customer Service.

    I ordered on 27th, I know this was outside the first wave preorder time but I went for the 64gb version... Purely because both 32GB versions were seemingly sold out and said "order now for delivery within 3 weeks". The 64gb version didn't say this so I assumed it hadn't sold out like the other 2 versions and went ahead and ordered.

    Phoned customer service today and was told that was "likely" a mistake. The website hadn't updated properly and they have had a load of problems. I got told I should expect it within 3 weeks and thats all they can say. Some people have had it within 2 days but had no shipping confirmation or order status change so I might be among them but I'll never know until it ends up at my door... annoying seeing as I need to be in the receive the package.

    Sounds like they've stopped giving out 50 vouchers too... I was told at one point that I should feel "privileged" as in the whole of Europe only the UK, Germany and France got order Surface.
    To add to the above post, I was told the surface itself is shipped by FedEx, any Accessories are shipped by UPS.
    10-30-2012 07:49 AM
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