11-02-2012 03:11 PM
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  1. Scotarcam's Avatar
    I know what you mean! I think tonight is now not going to happen. Thanks to everyone who's keeping us up to date with deliveries. Has anyone in Scotland had theirs yet?
    Nope. West coast here and still hoping for tonight, although given the hour I'm reckoning tomorrow now. :-(
    10-30-2012 04:29 PM
  2. squiggs1982's Avatar
    Nope. West coast here and still hoping for tonight, although given the hour I'm reckoning tomorrow now. :-(
    East coast - nothing either. Frankly, less than impressed. My original order said delivery by 26th. Called and they said between 26th & 30th, so didn't kick up a big fuss. This is poor though - I don't quite understand how they got this so wrong.
    Surfacejunkie likes this.
    10-30-2012 04:46 PM
  3. rhocalcam's Avatar
    This thread is eerily quiet now. Nothing here still. Ordered 5:10pm on the 16th - payment has been taken, but nothing. Disappointing!
    10-30-2012 04:46 PM
  4. rOIVAz's Avatar
    Thanks for the DHL info.

    So what happens with deliveries to workplaces that are shut tonight and we have no tracking number etc to chase up? Will they retry in the morning?
    My thoughts exactly. Hopefully security in the building I work in will take it in overnight and pass over to the post room in the morning, but nothing's guaranteed until it's in my hands!
    10-30-2012 04:47 PM
  5. ajandoh's Avatar
    I am in Harwich, Essex nobody has knocked on my door I ordered on the 18th still waiting. Anyone in Essex?
    10-30-2012 04:47 PM
  6. jenjen4u's Avatar
    Oh dear... i knew this would happen i am literally jumping from obsession to obssession, so today i was less concerned about not receiving the surface yet because i was too consumed with finding out whether the Lumia 920 will still be available sim free... but phones4u is just as clueless as microsoft customer services. Seriously why do i feel like people are getting more and more useless, i really dont understand how customer services dont know about the products their company is offering. this is getting ridiculous and im getting ridiculously impatient now! grrr
    10-30-2012 04:50 PM
  7. JayJayTG's Avatar
    I am in Harwich, Essex nobody has knocked on my door I ordered on the 18th still waiting. Anyone in Essex?
    Im waiting still in Essex
    10-30-2012 04:52 PM
  8. theseusperse's Avatar
    So it looks like the 30th is over and most people are still waiting.

    Time for the **** to hit the fan.

    What are we going to say to those gringo's on the support line tomorrow? I'm going for an extra 100 in vouchers.

    Got screenshots of my whole order process, and all other communications so far. I'm going to enjoy this one. :lol:
    Surfacejunkie and JayJayTG like this.
    10-30-2012 05:00 PM
  9. Surfacejunkie's Avatar
    East coast - nothing either. Frankly, less than impressed. My original order said delivery by 26th. Called and they said between 26th & 30th, so didn't kick up a big fuss. This is poor though - I don't quite understand how they got this so wrong.
    That was my attitude but that's going to change tomorrow. I really feel sorry for the unsuspecting customer services agent who answers the phone to my call in the morning. I'm really p!ssed about this now. Mainly because of them dispatching in god knows what order. It looks like I'd have been better not pre-ordering!

    I live in Edinburgh and work in Dundee so I'll no doubt end up with re-delivery sh!t to deal with on top of this. I wasn't fussed about further compensation but I really feel they've messed me around with this fiasco and feel justified in complaining.
    10-30-2012 05:07 PM
  10. MrX365's Avatar
    I'm also in Stortford so fingers crossed you'll have a guy who stinks of cigs on your doorstep shortly :-)
    Didn't turn up :(

    Going to ring up tomorrow from work. Really unhappy with it.

    The most annoying part is simply that there wasn't any tracking number or any information at all - wouldnt have minded as much just knowing it was/wasn't coming. So glad I didn't take another day off as well to stay in for it.
    10-30-2012 05:27 PM
  11. KRS_21's Avatar
    Nothing arrived for me in Liverpool! I ordered on the 17th as it seems a few others have.

    They have really shot themselves in the foot by saying that it would arrive between 26th & 30th. Should have just stuck by the original delayed email of the 2nd Nov - which to be honest now is when i'm fully expecting it to arrive.

    The service hasn't been up to par - especially from a company like Microsoft! I too will be having a rant on the phone to customer service tomorrow. Not hearing anything about dispatches or order stage is a joke imo. I'd get better tracking from a carrier pigeon!

    I'll probably forget about all the drama they have caused when it's finally in my hands though!!
    10-30-2012 05:38 PM
  12. Loz Blake's Avatar
    Steve Sinofsky is getting involved, mentioned me and a few others on twitter! Some heads could be rolling!

    https://twitter.com/stevesi/status/263381122401062912
    theseusperse likes this.
    10-30-2012 06:13 PM
  13. theseusperse's Avatar
    Steve Sinofsky is getting involved, mentioned me and a few others on twitter! Some heads could be rolling!

    https://twitter.com/stevesi/status/263381122401062912
    Am tweeting him too now.
    10-30-2012 06:28 PM
  14. paolo lance's Avatar
    Steve Sinofsky is getting involved, mentioned me and a few others on twitter! Some heads could be rolling!

    https://twitter.com/stevesi/status/263381122401062912
    Have you got the email address of Steven?
    10-30-2012 06:38 PM
  15. paolo lance's Avatar
    I emailed Steven Sinofsky and got his reply in seconds with a few words.

    Lets look into it
    10-30-2012 06:50 PM
  16. paolo lance's Avatar
    I emailed Steven Sinofsky and got his reply in seconds with a few words.

    Lets look into it
    10-30-2012 06:51 PM
  17. zubsani's Avatar
    I think they enable automated respond. I also got the same email. Lets look into this.
    10-31-2012 12:24 AM
  18. adesonic's Avatar
    From the sublime to the ridiculous, I ordered mine (32Gb with Type cover) on the 16th 2 days later as an afterthought I ordered the VGA adaptor cable. At 12:02 a.m. today, I got a ship advice email for the adaptor cable still no word whatsoever on my surface.
    10-31-2012 12:25 AM
  19. fishgen's Avatar
    Ah, for a moment I thought Sinofsky cares about us... I wouldn't be a CS rep at Microsoft today...
    10-31-2012 01:24 AM
  20. adesonic's Avatar
    I emailed Steve as well, no reply yet LOL
    10-31-2012 01:25 AM
  21. theseusperse's Avatar
    I'm tentatively hoping that some of the DHL guys couldn't get to everyone yesterday in time, and so there's some Surface's left over to be delivered today. I don't have much hope though.
    10-31-2012 01:40 AM
  22. fishgen's Avatar
    Well, there's plenty of time until Friday...
    10-31-2012 01:50 AM
  23. theseusperse's Avatar
    Well, there's plenty of time until Friday...
    The delivery cut off for pre-orders was yesterday, the 30th.
    10-31-2012 01:56 AM
  24. fishgen's Avatar
    Yes, I know, but my account as well as of others still show Friday as expected delivery time. I'm beginning to think that's for a reason despite all emails and vouchers (I too received) telling the opposite...
    10-31-2012 03:00 AM
  25. mndl632's Avatar
    still waiting on mine, and to make things even more confusing, the hold that was on my card for the surface has disappeared this morning
    10-31-2012 03:06 AM
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