11-02-2012 03:11 PM
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  1. HPoirot's Avatar
    I got mine from CS. Well 2 from them, and the original 1 by email.
    How did you convince CS to give you the vouchers? I'm finding it hard to yell at them, especially since after calling so many times I got to know every one of the reps by name...
    11-02-2012 06:50 AM
  2. serializer's Avatar
    I ordered mine the 17th and have still not received it. Those who have received it in Sweden:

    - when did you order?
    - did you receive it through fedex or ups?
    - which city do you live in?

    Thanks!
    11-02-2012 06:51 AM
  3. Surfacejunkie's Avatar
    I got mine from CS. Well 2 from them, and the original 1 by email.
    Well done! What's your secret? I was nice as pie to them and got nothing. Did you need to speak to someone higher up?
    11-02-2012 06:56 AM
  4. chuks22's Avatar
    ordered yesterday and just received mine. fast service I believe is back. 32GB with black touch cover. located in central London.
    11-02-2012 07:01 AM
  5. MrX365's Avatar
    Well done! What's your secret? I was nice as pie to them and got nothing. Did you need to speak to someone higher up?
    Haha I dont know, I just did my usual with customer service reps - was very very polite and didn't get angry (not their fault after all) and asked where I could make a complaint. Then I sent an email that basically said:

    • Customer support agents have been excellent
    • Not happy with situation because of x, y and z (mainly the lack of information, not the fact it hasn't arrived)
    • My Surface better not have been sent to those in the States :P


    They just came back with a voucher in response.

    The other voucher came when I was talking to a lovely women over the phone and she said she would make sure I got a voucher sent through within 48 hours, which she did.

    Only annoying thing is they can't all be used at the same time!
    Surfacejunkie likes this.
    11-02-2012 07:02 AM
  6. paulschapman's Avatar
    Aaaahhhh!!!!!

    UPS Delivered to my Home Address (good job the wife was in) and not work - will have to wait till 7pm tonight when I get home to have a look

    (Did wonder why it said Residential when I work in a Hospital)
    11-02-2012 07:04 AM
  7. jeromem75's Avatar
    anybody want a spare 32gb surface with keyboard ? unopened will not overcharge just want to get the delivery paid.
    11-02-2012 07:07 AM
  8. fishgen's Avatar
    Allright, just for the fun I ordered a second one today (in addition to the one that I pre-ordered on the 18th), let's see which one arrives first! By the way I called CS and they told me there's no such thing as a 'black list', and I will receive mine 'today or tomorrow for sure'...
    Original order finally arrived yesterday. Ordered it to my friend as I'm from the continent, so I don't really know more, but it did beat the second one after all ;) Account still shows 'In Process' and no emails received.
    11-02-2012 07:11 AM
  9. smcshaw's Avatar
    And mine is here...

    UPS lady said they were told delivery before 12.

    Mine was a 32GB with cyan touch cover ordered Saturday.

    I've had 10 minutes with it and there's no problems :) Lovely.
    11-02-2012 07:12 AM
  10. cstenson's Avatar
    And mine is here...

    UPS lady said they were told delivery before 12.

    Mine was a 32GB with cyan touch cover ordered Saturday.

    I've had 10 minutes with it and there's no problems :) Lovely.
    I'm pleased for you but this is a total joke, I ordered a full 10 days earlier and support still are unable to tell me anything whatsoever. A complete disgrace.
    11-02-2012 07:20 AM
  11. cstenson's Avatar
    Haha I dont know, I just did my usual with customer service reps - was very very polite and didn't get angry (not their fault after all) and asked where I could make a complaint. Then I sent an email that basically said:

    • Customer support agents have been excellent
    • Not happy with situation because of x, y and z (mainly the lack of information, not the fact it hasn't arrived)
    • My Surface better not have been sent to those in the States :P


    They just came back with a voucher in response.

    The other voucher came when I was talking to a lovely women over the phone and she said she would make sure I got a voucher sent through within 48 hours, which she did.

    Only annoying thing is they can't all be used at the same time!
    What address did you send the email to? Think I need to get more vouchers, it may help my blood pressure which is going up by the minute today!
    11-02-2012 07:23 AM
  12. Surfacejunkie's Avatar
    Haha I dont know, I just did my usual with customer service reps - was very very polite and didn't get angry (not their fault after all) and asked where I could make a complaint. Then I sent an email that basically said:

    • Customer support agents have been excellent
    • Not happy with situation because of x, y and z (mainly the lack of information, not the fact it hasn't arrived)
    • My Surface better not have been sent to those in the States :P


    They just came back with a voucher in response.

    The other voucher came when I was talking to a lovely women over the phone and she said she would make sure I got a voucher sent through within 48 hours, which she did.

    Only annoying thing is they can't all be used at the same time!
    That's awesome! You must have some good patter! :lol:

    Not sure how much leverage I have now I've received mine. Will wait and see what happens from my email complaint. Think I'll send a wee cheeky thank you email to the girl that helped me earlier this week to see if that produces something. Being nice is definitely more productive.
    11-02-2012 07:26 AM
  13. whenimcleaningwindows's Avatar
    Damn! My surface is sitting at UPS Edinburgh, it arrived there 6am this morning and only 'booked in' at 10.24am so no delivery today and as usual for me it's Friday so I will have to wait in anticipation until Monday now!

    Still, just ordered the htc 8x from clove so that should be with me tomorrow to tide me over. Wanted the nokia 920 but it's going to be a long wait to get that sim free I fear!
    11-02-2012 07:41 AM
  14. Surfacejunkie's Avatar
    Damn! My surface is sitting at UPS Edinburgh, it arrived there 6am this morning and only 'booked in' at 10.24am so no delivery today and as usual for me it's Friday so I will have to wait in anticipation until Monday now!

    Still, just ordered the htc 8x from clove so that should be with me tomorrow to tide me over. Wanted the nokia 920 but it's going to be a long wait to get that sim free I fear!
    UPS is at the Gyle. You can make collections.
    11-02-2012 07:44 AM
  15. smcshaw's Avatar
    Now being able to check the tracking of it:

    Cardiff, United Kingdom 02/11/2012 11:53 Delivered
    02/11/2012 4:45 Out for Delivery
    02/11/2012 4:00 Arrival Scan
    Tamworth, United Kingdom 02/11/2012 0:12 Departure Scan
    Tamworth, United Kingdom 01/11/2012 19:01 Origin Scan
    United Kingdom 31/10/2012 12:15 Order Processed: Ready for UPS

    I can see it's status on commerce.microsoft.com changed to settled a few hours after UPS first picked it up (Order Processed.)
    Not sure if this is on any help but thought I'd pass it along.
    11-02-2012 08:02 AM
  16. MrX365's Avatar
    What address did you send the email to? Think I need to get more vouchers, it may help my blood pressure which is going up by the minute today!
    It was an email address I got after talking to CS, they emailed me from it.

    Its a weird one:

    Store.stor.eu.eu.00.en.arv.brs.ps.t0....microsoft.com

    Im not one to ever complain but this year Ive been constantly screwed over by delivery companies so this was pretty much the last straw!
    cstenson likes this.
    11-02-2012 08:28 AM
  17. cstenson's Avatar
    Just had a belated txt from the missus, it arrived a couple of hours ago! (Cheltenham) Just after I sent an email to Steven Sinofsky too! It came despite a conversation earlier with support who said it hadn't shipped yet! But then as they said, there is no tracking number yet so they are flying blind anyway. So as many others have experienced, nothing gone out of bank, no tracking email, site still says 'in process' and yet it is here. So for anyone still waiting, there is hope even if support think it hasn't shipped.
    It is going to be a good weekend after all! Absolute best of luck to all who are still waiting, especially the 16/17th early birders like me!
    Not sure when my cancelled / reordered (after bank declined) Type Cover will appear but that can wait.
    If I can glean any details re shipping from labels will post this eve, via surface I hope ;-)
    11-02-2012 08:36 AM
  18. cstenson's Avatar
    It was an email address I got after talking to CS, they emailed me from it.

    Its a weird one:

    Store.stor.eu.eu.00.en.arv.brs.ps.t0....microsoft.com

    Im not one to ever complain but this year Ive been constantly screwed over by delivery companies so this was pretty much the last straw!
    thanks, may well give that a try. Definitely would have if it hadn't arrived until next week.
    11-02-2012 08:44 AM
  19. Owen Stevens's Avatar
    Just got off the phone with CS for about the 10th time - and after a week of being told "It'll be with you in the next 1-2 days" - I've now been told that my order was canceled on the 17th. and "Will never leave the warehouse".

    To make things worse because it wasn't canceled due to a banking error, theres "nothing we can do about it."

    "Ok, so how would you suggest we proceed?" I asked,
    "I would suggest, if you are still interested in purchasing a surface to order one from the website, or place and order with me over the phone, however this will take 3 weeks to arrive"

    If i'd known my order was canceled on the 17th WITHOUT my asking them to do so I could have ordered (and probably recieved) a second surface by now. Instead I've got to wait nearly a month to recieve my tablet which should have arrived on the 26th...

    </Rant>

    The reason i'm posting this (apart from to rant) is because the guy on the phone explained that they have a proceedure for orders that have been canceled to to banks rejecting payments etc which includes "Expedited Shipping"

    Congrats to everyone who's recieved theres, I'm really, really dissapointed... i'm actually angry about how upset I am about something that's so petty.
    Half of me wants to laugh: "My 500 tablet wasn't delivered when i asked for it... 1st world problems" - But the other half thinks that another 50 MS voucher would probably buy my patience... :dry
    11-02-2012 09:06 AM
  20. cstenson's Avatar
    Just got off the phone with CS for about the 10th time - and after a week of being told "It'll be with you in the next 1-2 days" - I've now been told that my order was canceled on the 17th. and "Will never leave the warehouse".

    To make things worse because it wasn't canceled due to a banking error, theres "nothing we can do about it."

    "Ok, so how would you suggest we proceed?" I asked,
    "I would suggest, if you are still interested in purchasing a surface to order one from the website, or place and order with me over the phone, however this will take 3 weeks to arrive"

    If i'd known my order was canceled on the 17th WITHOUT my asking them to do so I could have ordered (and probably recieved) a second surface by now. Instead I've got to wait nearly a month to recieve my tablet which should have arrived on the 26th...

    </Rant>

    The reason i'm posting this (apart from to rant) is because the guy on the phone explained that they have a proceedure for orders that have been canceled to to banks rejecting payments etc which includes "Expedited Shipping"

    Congrats to everyone who's recieved theres, I'm really, really dissapointed... i'm actually angry about how upset I am about something that's so petty.
    Half of me wants to laugh: "My 500 tablet wasn't delivered when i asked for it... 1st world problems" - But the other half thinks that another 50 MS voucher would probably buy my patience... :dry
    Sorry to hear of your woes, I was lucky in that at least it was just the Type cover that got cancelled. I had same feeling of self hatred for getting so wound up:blush:
    11-02-2012 09:29 AM
  21. HPoirot's Avatar
    Just got off the phone with CS for about the 10th time - and after a week of being told "It'll be with you in the next 1-2 days" - I've now been told that my order was canceled on the 17th. and "Will never leave the warehouse".

    To make things worse because it wasn't canceled due to a banking error, theres "nothing we can do about it."

    "Ok, so how would you suggest we proceed?" I asked,
    "I would suggest, if you are still interested in purchasing a surface to order one from the website, or place and order with me over the phone, however this will take 3 weeks to arrive"

    If i'd known my order was canceled on the 17th WITHOUT my asking them to do so I could have ordered (and probably recieved) a second surface by now. Instead I've got to wait nearly a month to recieve my tablet which should have arrived on the 26th...

    </Rant>

    The reason i'm posting this (apart from to rant) is because the guy on the phone explained that they have a proceedure for orders that have been canceled to to banks rejecting payments etc which includes "Expedited Shipping"

    Congrats to everyone who's recieved theres, I'm really, really dissapointed... i'm actually angry about how upset I am about something that's so petty.
    Half of me wants to laugh: "My 500 tablet wasn't delivered when i asked for it... 1st world problems" - But the other half thinks that another 50 MS voucher would probably buy my patience... :dry
    I suggest you don't settle for a 50 voucher... I'm calling them now to ask for that procedure they have in place for wrongly cancelled orders, but I'm not getting my hopes up.
    11-02-2012 09:32 AM
  22. Owen Stevens's Avatar
    I suggest you don't settle for a 50 voucher... I'm calling them now to ask for that procedure they have in place for wrongly cancelled orders, but I'm not getting my hopes up.
    I think I might call them this evening and be a little more aggressive - I'm a big fan of the "softly softly catchy monkey" approach, however sometimes, you've got to go running through the jungle, arms flailing until the... monkey king.. decides to give you all of his monkeys?...

    Ok... so that metaphor didn't work.

    Truth is my entire office silently judges me, while they hear me every day make my polite call to Microsoft support to ask for progress.

    As the only 'technical bod' in the office, I feel like no one else appreciates quite how excited us geeks get about new tech. :blush:

    Good luck getting your order expedited! :)

    As another short update, I placed a fresh order and called my credit card company straight away - they money had been 'provisioned' for the new order seconds after placing it, and still nothing from the initial orders.
    I feel like, (in my case at least) it's not only a human issue to blame for this failure, but also a technical and operational one.
    The most frustrating part about this is my damning unfailing loyalty to Microsoft even after they've mucked me about so much.
    Last edited by Owen Stevens; 11-02-2012 at 10:09 AM.
    11-02-2012 09:45 AM
  23. HPoirot's Avatar
    I think I might call them this evening and be a little more aggressive - I'm a big fan of the "softly softly catchy monkey" approach, however sometimes, you've got to go running through the jungle, arms flailing until the... monkey king.. decides to give you all of his monkeys?...

    Ok... so that metaphor didn't work.

    Truth is my entire office silently judges me, while they hear me every day make my polite call to Microsoft support to ask for progress.

    As the only 'technical bod' in the office, I feel like no one else appreciates quite how excited us geeks get about new tech. :blush:

    Good luck getting your order expedited! :)

    As another short update, I placed a fresh order and called my credit card company straight away - they money had been 'provisioned' for the new order seconds after placing it, and still nothing from the initial orders.
    I feel like, (in my case at least) it's not only a human issue to blame for this failure, but also a technical and operational one.
    The most frustrating part about this is my damning unfailing loyalty to Microsoft even after they've mucked me about so much.
    I just talked to them again. You can definitely get your order expedited, they offer that when you place the order with them, if you had problems before. So, when I get a resolution for my escalated issue, and if the resolution turns out to be a 100 voucher, I will gladly place a new order. Otherwise, I think I'll just wait for the Pro (January, they said) and hope the issues with their system get solved by then...
    11-02-2012 10:38 AM
  24. mndl632's Avatar
    So I was told that I would receive my surface today, this was told to me by one of Microsoft escalation team after I emailed Steven sinofsky, and yet again I'm still waiting, getting ridiculous now.

    Edit: Spoke to MS support, and was told that it would arrive in the next 2 working days and that it was dispatched by UPS blue, who don't provide tracking. He couldn't tell me when it was dispatched but that it was dispatched. Don't think any of them know what's going on to be honest.
    Last edited by LFCstar9; 11-02-2012 at 01:30 PM.
    11-02-2012 12:41 PM
  25. fishgen's Avatar
    Original order finally arrived yesterday. Ordered it to my friend as I'm from the continent, so I don't really know more, but it did beat the second one after all ;) Account still shows 'In Process' and no emails received.
    And the second one, I ordered 2 days ago is here...
    11-02-2012 03:11 PM
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