Damn, that sucks. I dont see any reason why that wouldnt get exchanged though, clearly it's on their end. I havnt heard of this happening to anyone before, only a very small part of the "fabric" coming out of under the connector plastic, but never like this.
Nice wallpaper you got there
I am totally shocked that the super strong magnets they used are just attached to the fabric and not to some more robust structure inside the cover. That is unacceptable design and engineering right there.
I am totally shocked that the super strong magnets they used are just attached to the fabric and not to some more robust structure inside the cover. That is unacceptable design and engineering right there.
Personally, everything about the images suggests to me a violent act which usually also implies intent. Sorry but the twisted nature of the connector doesn't look like something that would happen by "picking up" the tablet.
holy crap, send that back to Microsoft and maybe they will give you two touch covers for your troubles.
What would you have them do - redesign that touch cover with little metal hinges? Otherwise, the magnets are obviously always going to be attached to the part that connects to the tablet and there is always then going to be a bit in between that bends back and forth. Saying it is an unacceptable design flaw is the equivalent of saying the human shoulder is an obvious design flaw because if you pull hard enough you can pull the arm out of its socket.