1. Bart Verbruggen's Avatar
    Here's the problem:

    I recently bought the new windows surface RT an at some point I couldn't unlock it anymore.. It keeps saying it's a wrong password, I've tried anything..
    I changed my Microsoft password online but it still doesn't work..
    Anyone else has that problem?

    Thanks
    02-24-2013 09:27 AM
  2. Dewg's Avatar
    I've not had the problem, but someone I know did. She called MS and they walked her through changing her password online (via a PC), and then log back into the Surface. The trick was that the Surface *has* to have internet access via WiFi for it to work - if it's not connected to the Internet, then it cannot confirm the new password.
    02-24-2013 03:08 PM
  3. johninsj's Avatar
    Here's the problem:

    I recently bought the new windows surface RT an at some point I couldn't unlock it anymore.. It keeps saying it's a wrong password, I've tried anything..
    I changed my Microsoft password online but it still doesn't work..
    Anyone else has that problem?

    Thanks
    You can always do a recovery (which wipes the machine) if you can't get in.

    It's a REALLY GOOD idea to make an additional local admin-level account on your surface rt, in case stuff like this happens.
    02-25-2013 12:09 PM
  4. ljkelley's Avatar
    Make sure you are connected to WiFi to use your new password and be aware that it is case sensitive. If you can't connect to the internet you will need to enter your old password.

    ^^As suggested above you could have a local account, but I also found creating a picture password and pin give you extra login methods you will remember better and they don't sync (so thus can' be changed) to online.
    02-25-2013 03:58 PM
  5. Guzzler3's Avatar
    You did make a USB recovery thumb drive when you got your RT, right?

    If you didn't, you might be able to go back where you bought it and make one from another Surface RT. Then boot off it and start fresh.
    02-26-2013 06:06 PM
  6. portey's Avatar
    Windows RT runs Windows 8, you can use some Windows password recovery tool. Here are many and you can search on Google.
    07-29-2014 10:31 PM
  7. RajeevT's Avatar
    Windows RT runs Windows 8
    This makes no sense whatsoever and that link just looks like spam for a paid app that will obviously not run on Windows RT.
    08-06-2014 04:45 PM

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